As a seller we are facing a lot of trouble with recent changes. Sellers are not able to communicate directly with buyers anymore.
Everything has to be done through support tickets. Many sellers don't like this new approach and we are stating this on TH's forums. We have also complaint about some sellers who buy stuff from China and inflate the MSRP to get higher bids. Foreign sellers are taking over with a lot of pieces that are not genuine and or real precious metals.
That has been harming our business as individual vendors. As a seller I try my best to give my buyers the best quality pieces possible and I always describe the pieces as what they really are. I sell fantasy jewelry and also genuine silver jewelry with semi precious/quartz stones, but people are not interested in bidding on those items because they don't start at $1.00 How can I sell a real tanzanite ring for a buck? These foreign vendors are giving misleading information and buyers bid on jewelry that is totally different than as is described.
If you see a "14K rose gold ring with emeralds and white topaz with a MSRP of $1,250.00 and with a starting bid at $1.00 - Do you think that ring is real? Of course is not! You as a buyer can report these misleading advertisements to TH help and support system. Now, the big problem sellers are facing, including me is.
Foreign companies are big and many of them are offering these type of "great deals" which at the end are not so great taking our business away from our hands. Many times I have seen my genuine rings going through the auctions and no one bid on them. I have thought in to main reasons: 1 - Buyers may be suspicious on the quality of the piece taking in consideration many pieces for sale at TH are FALSE and FAKE and when one good item comes around can be taken as a fake piece as well. Or 2 - Many buyers just want to bid a buck or 2 on every single item and are not interested in spending more money in a piece they don't know for sure if is real or not.
They are also buyers who bid and don't pay, cancel or ask for refunds immediately after paying.
They are also buyers who believe everything must cost low and ended throwing their money to the trash.
TH states they are doing everything in their hands to address these issues and hold accountable those sellers who are selling pieces with false advertising and inflated MSRPS In the meanwhile many decent sellers are losing business and ended in the negative numbers because TH's fees are insanely high and if the seller is not a partner we barely have the opportunity of selling one product or 2 a day. My recommendation is to read the description of what you are about to bid on and if you see a piece of jewelry with a really high MSRP and starting the auction at $1.00 DO NOT BID, 99.9% it is fake!
This reviewer shared experience and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Tophatter. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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