Amelia B Ixz
map-marker Pensacola, Florida

I received fake perfumes

Tophatter - I received fake perfumes
I received fake perfumes i ordered a few hundred of dollars of perfumes that are fake the perfumes have no smell at all a bar of dove soap has more smell. I purchased understanding they were four years old no problem i have perfume that ild that still smells great because they are real. I fighred i couldnt go wrong because they claimed the perfume is authentic but i did not receive any real perfumes and i need a refund. I cant get into my account its like it never existed and i beed someone from customer service. I am more than upset i feel scammed
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Loss:
$350

Preferred solution: Full refund

User's recommendation: Fake perfume

Cassandra M Dfm

I dont have paypal account to pay third party . So it's is messing up my account

I ordered and have to pay by PayPal. Ido not have paypal I don't have paypal. I don't have paypal could you please tell me what to do?
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Preferred solution: ?

Ciarah Ely
map-marker Seattle, Washington

Refund money

Yes I would like to get a cash refund on both my items that I last ordered from you guys please. Also I would like to cancel both orders today unfortunately you guys have taken to long to get me this order.
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James P Iue

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Verified Reviewer

I want my 200 dollars back

You all ripped me off by selling me a phone that you all said was a Samsung S21 phone when all it really was is a cheap worthless knockoff piece of *** that i cant even use on my cellular companies service
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Loss:
$200
Pros:
  • Nice stuff
Cons:
  • Not real phones

Preferred solution: Full refund

User's recommendation: Don't buy phones from them

Dhruvkumar L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Too much high price

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Tophatter - Too much high price
Too much high price for me can you cancel my order please this to hi for online only to much high price
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Loss:
$70

Preferred solution: Full refund

Starlin Lsp
map-marker Phoenix, Arizona

I would like to be reinstated with tophatter. I canceled a couple of years ago.

I canceled with tophatter a couple of years ago. I would like to be reinstated. Great site and I am missing it. Thank you Carolynn
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Pros:
  • Lots of fun
Cons:
  • No customer service available
  • No cons
Allysa Bks

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Verified Reviewer

Damaged and parts missing product

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Tophatter - Damaged and parts missing product
Tophatter - Damaged and parts missing product - Image 2
AngryWhy is my product damaged and missing piece's this is not good, I'm angry and disappointed. At least verify the product is complete and not used.
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Pros:
  • Fraud
Cons:
  • All fake and misleading auctions

Preferred solution: Let the company propose a solution

User's recommendation: Check your products

Anonymous
map-marker Englewood, Ohio

Wrong address

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The 1st three items I bought I accidently put the wrong address on them. I had 142 McCraw Dr but it should be 132 McCraw Dr. I tried to get the address changed and thought you could get ahold of the shipper to get the address changed but never did hear anything. I don't want someone else getting my product that I paid for. I have bought in the last week I think 22 items so I am a good customer. Thanks if you could help out.
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User's recommendation: To make sure all your info is right.

Wendy L Ahf
map-marker Belleview, Florida

You have not let me use my new card in about a month

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I have changed my card a month ago, and since then you have not let me pay with my new card and will not return my emails
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Pros:
  • Products have potential to be a great price
Cons:
  • Item misrepresented on ad

Preferred solution: help adding my new card you have not let me use it in over a month

Jennifer R Dmj

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Verified Reviewer
| map-marker San Francisco, California

BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!

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Updated by user Apr 16, 2019

UPDATE: The site 5miles, where individuals can sell their random unwanted items locally, began offering a platform that is identical to Tophatter. Maybe I'm stupid, but I gave it a shot and bought just a couple of things to test it out. I had more luck with this one,...

Original review Sep 23, 2017
STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week!

As they came in, there was something wrong with each and every one of them! THEIR MAKE-UP IS FAKE! THEIR JEWELRY (that they say is .925 sterling silver) IS FAKE! THE ITEMS YOU RECEIVE DON'T MATCH THE PICTURE!

THE CHEAP, FLIMSY ELECTRONICS COME WITH COMPONENTS THAT DON'T FIT INTO U.S. OUTLETS, AND THE INSTRUCTIONS ARE IN CHINESE!! I've now received all 9 Kylie Jenner makeup products I ordered, and all 9 were FAKE! Look at the pictures of these bronze palette KJ eyeshadows they sent me!

THESE ARE THE EXACT SAME ITEM, SO WHY ARE THEY SO DIFFERENT??? I ordered a .925 "sterling silver" necklace and got this gumball machine reject instead! I took it by a jeweler yesterday and guess what? YUP!

FAKE! AND LOOKS NOTHING LIKE THE PICTURE! (And I didn't get the gift box either!) So, if I'm sent a fake necklace that looks nothing like the picture and is missing the gift box, they'll surely make the seller pay the return postage, right?? WRONG!!

Oh, and by the way, if you don't pay extra to add a tracking number, THEY WON'T ACCEPT THE RETURN!! I also want to add, if you still want to take your chances with this app, BE VERY CAREFUL!! The pictures can be VERY misleading! People are paying $50 + shipping for what looks like a laptop/iPad, but make sure you don't miss the teeny-tiny little writing that says "ipad not included"!

Sure, you can cancel your order, but then they suspend your account! I 100% BELIEVE THAT THEY DO THIS ON PURPOSE, AND HOPE THAT WHEN YOU REALIZE WHAT YOU GOT, YOU'LL JUST KEEP IT RATHER THAN PAY $30 TO SHIP IT BACK TO CHINA!! A final thought: the bidding is rigged. I believe they have "bots" bidding items up, making sure they sell for their REAL minimum.

(You really think you're getting that video camera for $1 + $6 shipping?!) Every time I would go on there, I would see the same names bidding on EVERYTHING, and these same "people" were there no matter what time of day I went on! Oh, I almost forgot! They offer a $10 credit for referrals, but if you do get your friends/family to use the link you provided, and then make several purchases, YOU WILL NEVER RECEIVE THE CREDIT! Instead, you get excuses for why you PROBABLY didn't get it.

Ummm, would it be asking too much for you to do your friggin' job and look into that for me? OF COURSE IT IS! Tophatter ONLY responds with PRE-WRITTEN VERBIAGE!

Whether or not you believe or agree with my big, long spiel, you can't argue with the pictures. They're worth 1,000 words-- or 10,000 in this case:) YOU'VE BEEN WARNED!!!!!!!!!!
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Reason of review:
Bad quality
35 comments
Guest

Why would anyone buy someting with that retard Jenner's name on it?

Guest

Tophatter is an auction site for Chinese goods, and occasionally some American sellers will sell things like factory refurbs. I can say I was scammed a few times, but I learned to pay attention to the listings and price check items on ebay (a lot are also listed there!).

Sometimes you will get something completely *** It happens. Here is my list of things to avoid: Memory cards, USB memory sticks, cell phones, tablets (unless it's name brand and you recognize it), the car air purifier, all jewelry, clothing (its a 50/50), pictures, projectors or screens, batteries, anything that would use glass (glasses, binoculars, microscopes) as everything will be plastic lenses. Things that are ok: reserve auctions, factory refurbs, tools, toys, video games (know that they are knockoffs!), smart plugs, USB cables, USB camera, some gopro knockoffs, some various electronics. Like I said, it's a total toss up and you need to learn to look at the photos.

Read any reviews as well. I have some awesome items that were dirt cheap.

Jennifer R Dmj
reply icon Replying to comment of Guest-1672491

Your lists of things to buy and not to buy is definitely helpful, especially for people reading this thread that are planning on using the site. I obviously haven't used it since that last awful experience, so maybe they've actually gotten better since then??

I had also received a few items that were decent for the money, but maybe part of my problem was what types of items I was buying. Either way, hopefully others have had better luck with the site since I originally posted this!

Guest
reply icon Replying to comment of Guest-1672491

The bidding lasts less than a minute.... how are you price checking

Guest

Isn’t there a saying that goes you get what you pay for? If one thinks they are getting a new brand name item for 95% off of retail, I have a bridge to sell you!

Jennifer R Dmj
reply icon Replying to comment of Guest-1658948

True, but my original post had only partially to do with receiving fake items. The bigger issue was that this site is knowingly letting sellers basically scam people by claiming things are something they're not.

There are actually plenty of sites where you CAN find some amazing deals. I recently bought a pair of Muk Luk boots that sold in stores for close to $100; I paid less than $20 for them. There are also numerous sites where you can buy things through Amazon for little to nothing in some cases. I buy things all the time through them, and have paid less than a dollar for something that was being sold for $35.

I have yet to receive even 1 item where the quality has been as subpar as it was through Tophatter. I was obviously pissed when I wrote that, so of course I never thought to mention anything I received that didn't seem like a total ripoff. Out of those 30 or so items, there were a few things that I was happy with for the money.

We're talking roughly 1 good product for every 8 pieces of *** you receive though, and I don't love those odds! Lol My point is just that there are legitimate sites out there where you can find amazing deals, and where they aren't doing things in such a shady way.

Bryor Wii
reply icon Replying to comment of Jennifer R Dmj

@jengagers, can you name a couple of the better sites, please?

Guest

Yes some of the products and companies that Tophatter has on their app are *** however that is the way it goes in the business world or world period good bad honest or trying to screw someone. Being a single parent of a low income family I can speak about both sides of this.

I use Tophatter and I have had really good things come from overseas and here and arrive in exceptable conditions, being pretty much as I expected it to be & I have also used it and had decent things come broken or NOTHING like they were advertised just blatant lies things that were as they were advertised except for very cheaply made. I have bought or one thing that has not shown up at all yet they won’t do anything about it.

Myself being low income using this app is a true gamble which sucks when you find out you have to pay more for a tracking number back then the purchase initially was I truly believe that if Tophatter would Monitor and Listen to their customers, weed out the *** all of it, ALL OF IT get involved with who’s auctioning items, what they’re advertising,sending,how they send how they treat/ handle their customers, etc. and make a positive change their customers would see it, feel it’s effect, be happy and pass on that info - the people who use them to auction their stuff off would hear that Tophatter does not allow *** or dishonesty misconception and either step up or out and it would be a win-win for everyone except the ones that were trying to deliberately screw ppl

Jennifer R Dmj
reply icon Replying to comment of Guest-1630055

I agree with you 100% on that. Tophatter should take action when it comes to sellers who receive multiple complaints.

It could be a 3 strikes and you're out type deal where they're no longer allowed to sell on the site after the 3rd valid complaint, or something to that effect. They have no problem "punishing" their customers by restricting or banning accounts due to too many returns. There wouldn't be so many returns if your site and sellers weren't so shady! Like you, I take issue with any company or person that knowingly sells people *** items to make a profit.

It's just unethical, and I do hope they've improved on this since I stopped using the site back in 2017. I may never know though b/c I most definitely will never purchase from them again.

Guest
reply icon Replying to comment of Jennifer R Dmj

It is Sept. 2019.

I started with tophatter as a buyer like 2 months ago. I hate this site.

I.hate the false fake products. I am.just waiting for my final items in transit and I am done with this site completely

View more comments (34)
Haneefah Rmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

An order was delivered to another address

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It took a bit to figure out how to get my complaint to Tophatter.. But, in the end I have been refunded and waiting for money to hit my bank.
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Antonio S Sif

Need information on seller of item bought

This item I bought There is no way for it to run and I bought a looks like a jigsaw for $16 so can you send me an email I don't know how this thing works or I'm gonna send it back thank you very much
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Loss:
$16

Preferred solution: Full refund

Tori Y Rxy
map-marker Phoenix, Arizona

Haven't received items as promised!

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I have received at least 7 items that I ordered on January 1-3 of 2022! And I am bot going to wait 180 days to receive those items! Your company is a SCAM! I need someone from your company to call me at 562-850-**** ASAP! OR I WILL CALL FBI FRAUD
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Loss:
$240
Pros:
  • Never received my items
Cons:
  • Items directly from china

Preferred solution: Full refund

User's recommendation: Don't use the Hathatter app it's a SCAM!

Cynthia D Msb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Asheville, North Carolina

It said I received my order, but I didn’t.

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I checked my emails on the 14th January. I received an email to rate my Air-Pro mini 5 earbuds and that they were delivered on 12 January. I did not receive that product!!!
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Pros:
  • Other items are good i bought are fantastic
Cons:
  • Way issues are not resolved

Preferred solution: Deliver product or service ordered

Terricca H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Richmond, Virginia

Took money off my card

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Tophatter - Took money off my card
Need to talk to someone about money was taking out my account without having permission too.Make purchases and someone went back on my card three times and took money out
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Preferred solution: Need to speak to someone about the money that was taken off my card

User's recommendation: Stole money off my card after making a purchase. Without permission