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when i first discovered tophatter i was so happy, i bid on all kinds of merchandise and while you were bidding you could ask questions from the seller, then there format was changed i could no longer ask questions and they had all auctions going on all at the same time...
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Anonymous
Anonymous

I bought a robot vacuum for 30 bucks , then later tophatter said the product was damaged and gave me a refund, I believe it was because they didn't get enough people to bid an...

Anonymous
Jacqui

They auction all junk 1/2 the stuff that I got has either fallen apart or turned color. This sight is a joke.

#922630
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!!
STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something wrong with each and every one of them! THEIR MAKE-UP IS FAKE! THEIR JEWELRY (that they say is .925 sterling...
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Anonymous
etyodada

Ordered 5 items. Two of them never arrived. Of the 3 that arrived: one broke while trying to push a button to turn it on, the second is nowhere close to the description/online...

Anonymous
Cody

This is some what correct the products are fake and cheap as can be but they will refund your order every single time I have purchased a bunch of things from here and returned...

1.8
Product
#1104797
Tophatter - Several Rings And 3 Chains Bidding Review
Tophatter - Several Rings And 3 Chains Bidding Review
Tophatter - Several Rings And 3 Chains Bidding Review
Tophatter - Several Rings And 3 Chains Bidding Review
Tophatter - Several Rings And 3 Chains Bidding Review
Tophatter - Several Rings And 3 Chains Bidding Review
I purchased about $130 worth of jewelry, thrill that I got such a great price through bidding. So far 4 rings came and Im about 90% sure 3 out of the four are fake sterling silver as each piece of jewelry was advertised. Because I got such a great price on a beautiful...
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Anonymous
Carolyn R Flem

I had the same problem with a cheaper jewery then what I ordered. I need to return 2 items I will need help. RSVP asap

Anonymous
Patty Heckman

I also purchased a lot of so called Sterling Silver and Gold Filled. Took it to a local jeweler and was told I t was all cheap plating. File PayPal disputes for fraud if you p...

2.9
Product
#1039808
 Tophatter-Fake jewellery
 Tophatter-Fake jewellery
 Tophatter-Fake jewellery
I bought (biddedon and won) a bracelet advertised as genuine sterling silver for $19 plus $7 postage. Unfortunately, This bracelet was cheap costume jewellery that would cost $5 at most in a costume jewellery shop in Australia. I complained that they used false...
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1.2
Product
#1172811
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Tophatter - Delivery Service Review from Sherman, Texas
Yes.. My name is Lavinya Galarza and I'm a buying customer we'll in July I purchased a iPhone6 plus gold from one your sellers themobileshop... and this my 4 complaint to your site, I was scammed put of $250 I never got my product... on the deceription it read contact...
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Anonymous
Cyn

What a TOTAL NIGHTMARE EXPERIENCE for you! Reading this, I got more and more P.O. with every new detail !!Have you thought about suing Tophatter? Sounds like you'd surely win,...

Anonymous
Anonymous

Well frankly this scares me. I used PayPal for most of the purchases. I am trying to fund a medical account Veterans Admin. doesn't pay for. Was going to resell the items ...

1.3
#900497

I'm reading so many complaints on Pissed Consumer from people who have had problems with Tophatter. There is an easy solution to insure that they are not cheated. Simply charge the order to your credit card (Visa or MasterCharge) and if you don't receive the item or it...
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Anonymous
FrankyG12

Items sell for $1.99 elsewhere, but Top Hatter tricks you, because you know nothing about the product, and don't have time to check, and starts them at $9.99, which they are n...

Anonymous
AN

Do not use Tophatter, total scam! If you happen to get a good deal on something, they simply don't ship it and refund your money. The stuff you do receive is of poor quality a...

1.8
I didn't like
  • Too many complaints
#1115472
Closing My Account with TopHatter
Closing My Account with TopHatter
Closing My Account with TopHatter
Closing My Account with TopHatter
I have had issues with them three times, and I'm tired of their BS. This last one is the straw. I had ordered a silly item that all women hope will really work. Called a "Delicate Neck Slimmer Neck line Exerciser Reduce Double Thin Skin Jaw Chin Body Massager Health...
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user40531657
user40531657

How the *** can someone sell you something and thenDont give the Damn option to change address nor have a {{Redacted}} customer service number to call. Does anyone know how I ...

Anonymous
Just keeping it real

You know what fellow rip off customers of top Hatter I'd get together with a bunch of friends open up some accounts and tophatter to bid and bid on a whole bunch of products a...

2.3
I liked
  • I dont like
I didn't like
  • Customer support and their complaint process
#999101
Tophatter - Double Standard
Tophatter - Double Standard
Tophatter - Double Standard
Tophatter - Double Standard
Tophatter - Double Standard
Tophatter - Double Standard
Tophatter - Double Standard
Tophatter - Double Standard
Be advised that Tophatter Customer Support are for the Seller and themselves and not for the Customer. If you request a refund from and item that shows preparing to ship for 20 days and on going and order doesn’t show item have been shipped, in all fairness Tophatter...
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1.7
I didn't like
  • Quality and delivery
  • Not getting refunded when there is merit
#1324740

Featured

Tophatter - NOT AUTHENTIC
Tophatter - NOT AUTHENTIC
Tophatter - NOT AUTHENTIC
Tophatter - NOT AUTHENTIC
Tophatter - NOT AUTHENTIC
Tophatter - NOT AUTHENTIC
I purchased a "purse set" that was supposed to be authentic, it certainly was not! The seams are all jagged, uneven and sharp in some places; the material has no lining at all so very flimsy and is basically plastic, and to top it all off it smelled horrible! It does...
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Anonymous
Sherry B

No contact from Tophatter at all, still not resolved, obviously they don't care about customer service or trying to rectify a bad situation.

Anonymous
William

Tophatter gets tons of gripes on this site.I think you've figured out that it's all knock off junk with basically no returns.I would sever that relationship immediately.

2.0
I liked
  • Quick auction time
I didn't like
  • Bad return policy
  • Merchandise quality
  • Unreasonable policies
#1172544

Contact Tophatter

Mailing Address:
Tophatter Inc.
185 Berry St. Suite 2400
San Francisco, California 94107
United States
Phone:
(888) 502-5501
More
I've won a few bids and was excited to get it in the mail, but when I got it and opened it. I was very disappointed in the product and how cheaply it was made with. Do Not Waste Your time bidding let alone create an account. Now I can't even cancel my account because...
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user40531657
user40531657

Really. I am having trouble changing my address on here. Its weird how they have no number for customer service.

#1174366