Tophatter Reviews

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when i first discovered tophatter i was so happy, i bid on all kinds of merchandise and while you were bidding you could ask questions from the seller, then there format was changed i could no longer ask questions and they had all auctions going on all at the same time...
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63 comments
#1963775

i seen a crystal ball in the Modell hand ,on top hater 6 or 7 inch when i got mine,it was small , looked like big marble3 inc it came from china on a slow boat, they said it must bin the sea air that shrunk it. bs bring your fishing pole a lot of bait an swich a remote controlled mice 3of them 4 mr meow 3 weeks went buy finally came and what did mr meow get a big remote control rat that chased him around the room. he hid 4 a weak sometime you dont get nothing a real crap shoot last i got a pice of gold on card sealed in plastic count make out the words i got it un under a magnify glass 99.9 fine iron from liberty ky

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ID
#922630 Review #922630 is a subjective opinion of poster.
Location
Summerville, South Carolina
Reason of review
bait and switch, refunded because seller didnt sell it for enough money---SCAM
Loss
$900

Credit card declined

I tried to make a purchase but my card was declined, I'm not sure what happened between me and them,I need your help
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ID
#2727100 Review #2727100 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
New Reviewer

False information

I ordered a pair of earrings they're supposed to be one carrot in the diamond and 18 karat gold and the earrings are not stamped 18K I would like to know if my earrings are actually real or if they're fake because I cannot wear fake jewelry I am allergic
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ID
#2724050 Review #2724050 is a subjective opinion of poster.
Pros
  • Low pricing
  • Cheap prices
Loss
$5
Preferred solution
A real set as described

Missing refund

I would like to know why tool my orders were canceled and I would like to know where my refund money went on to what credit card or why didn't it get put on for credit on the tophatter app itself get a customer service 800 number so somebody can speak to a live person

User's recommendation: Get a customer service phone number so someone can talk to a live person you ***.

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ID
#2716324 Review #2716324 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Apology

Wrong price

I did two dollars on an item in one and then when I went to pay they were charging me 18 Im not paying $18 and I never got to talk to a customer service person
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ID
#2715890 Review #2715890 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania
New Reviewer

Cancle my account

My bank called about something I did not order .....doint ship anything and refund my money...336247****. Thank you
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ID
#2715385 Review #2715385 is a subjective opinion of poster.
Location
Lexington, North Carolina

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Verified Reviewer
New Reviewer

Suspending my bids and canceled orders with no reasons given when sent!

They said that I canceled too many orders in a certain time frame. Yet, they canceled some of the orders that I won with no explanation. They did me thes credits and this what I am trying to get back.

User's recommendation: Check their stipulations and fie print.

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ID
#2714564 Review #2714564 is a subjective opinion of poster.
Pros
  • Auction being available 24 hrs day
  • Cheap
  • Easy bidding
Cons
  • Non working customer service phone number
  • Never receiving products ordered
Loss
$11
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To get back an order that I canceled

I had canceled an order and yall had said that I canceled too many times. I have a lot of credits that are due to me because several of my orders that yall have canceled for what reasons I was not informed. I dont think it is fair if you go and cancel me with no reason put down, I think you Lipton reinstate my spins and credit that some of it will run out before the date of 8/26!! Thank You, Samuel Wayne Davis

User's recommendation: Check before you bid!

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ID
#2714519 Review #2714519 is a subjective opinion of poster.
Pros
  • Sounds like getting with you but
  • Easy bdding
  • Want what i order
Cons
  • Receiving wrong items
  • Hard to contact tophatter if you have a problem
  • Shipment from china covid
Loss
$11
Preferred solution
Full refund
New Reviewer
I do not recognize this charge at all it's not in any of my items that I purchased the only high amount item that I purchased was for $94.90 which is the Apple iPad and that number is 14357****. I was charged mistakenly for an item for $89.57 which I did not order...
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ID
#2713701 Review #2713701 is a subjective opinion of poster.
Pros
  • Usually a good company
Cons
  • Overcharged today twice amount i purchased
Loss
$90
Preferred solution
The knowledge of what is that I'm being charged for $89.50 that I did not purchase what you says on my bank account statement that was posted and the number is 5965-205 for $89.57 I did not order something at that price everything else was jewelry

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I ordered the same clock twice by mistake, i only need one clock

i ordered 2 of the same clocks by mistake i only need one, i order very often from tophatter but am discouraged by how it is so hard to contact the company. janice lopez 305/944-****.

User's recommendation: i love ordering from tophatter,problem was mine.

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ID
#2699942 Review #2699942 is a subjective opinion of poster.
Cons
  • Hard to contact tophatter if you have a problem
Loss
$13
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Ordered and paid for many items, which haven't shown up! Some orders have been over 1 year!

This company said I won numerous products that I bid on, took my money, and never sent the item. I had accumulated many bonus points, but dropped my account!

User's recommendation: Do not buy from this scam company!

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ID
#2697473 Review #2697473 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund
New Reviewer

Chinese money laundering

I believe this to be a Chinese money laundering site. They take your money hold onto it a month put it in a savings account to get interest then refund your money. Time to get the Fed's involved and hopefully shut the site down for good.

User's recommendation: do not use.

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ID
#2692701 Review #2692701 is a subjective opinion of poster.
Cons
  • Scam website
Preferred solution
Apology
New Reviewer

Charges to my account

They gave me a number to an operator that just speaks in circles and you do not get to talk to anybody about your problems its ridiculous!
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ID
#2688708 Review #2688708 is a subjective opinion of poster.
Loss
$57
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Keep taking money out of my account

My money has been taken out twice from my bank account and I want it back! This is fraud. I am Angry The item I got came broken I chose not to get a refund because of the hassle. However, I did not give permission for Tophatter to take extra money from my account. Please refund my money to my account immediately!!!!!

User's recommendation: Item was complete junk! Then I get charged twice at this point I kinda doubt it.

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ID
#2687138 Review #2687138 is a subjective opinion of poster.
Location
Jackson, Tennessee
New Reviewer
Yes I have requested a full refund due to the fact that these purchases were made fraudulently by my granddaughter who did not have my permission to do so well they decided to refund me on one of the items but the other three they are forcing me to accept because it...
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ID
#2686346 Review #2686346 is a subjective opinion of poster.
Pros
  • Are very good at misleading a person
  • Item are miss leading in quaility
Loss
$57
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deeply disappointed

Won my first Tophatter auction and paid for my purchase. Was told order would arrive in 4-6 weeks due to being shipped from overseas. Package never arrived and seller claimed package was delivered 3 days after purchase was made. Tophatter customer service said that there was nothing that they could and I was simply out my money despite Tophatter buyer protection policy policy.

User's recommendation: DO NOT BUY THRU THIS COMPANY!!!

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ID
#2685590 Review #2685590 is a subjective opinion of poster.
Pros
  • Low price
Cons
  • Does not deliver the product and does not give refund of money
Loss
$27
Preferred solution
Deliver product or service ordered

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