
Tophatter
Tophatter Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tophatter has 2.1 star rating based on 3291 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good prices, Bidding, Price.
Cons: Customer service, Dont answer emails regarding issues, False advertising.Recent recommendations regarding this business are as follows: "your webpage is not functioning", "*** way to do business", "0 And very pissed off", "No I would not not appears on broken product", "BEWARE!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tophatter has 2.1 star rating based on 3291 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good prices, Bidding, Price.
Cons: Customer service, Dont answer emails regarding issues, False advertising.Recent recommendations regarding this business are as follows: "your webpage is not functioning", "*** way to do business", "0 And very pissed off", "No I would not not appears on broken product", "BEWARE!".
Most users ask Tophatter for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my account
Preferred solution: Full refund
TOPHATTER AUCTIONS
when i first discovered tophatter i was so happy, i bid on all kinds of merchandise and while you were bidding you could ask questions from the seller, then there format was changed i could no longer ask questions and they had all auctions going on all at the same time where as before you would click on a site and almost get personalized attention from the seller----now it is a hodge podge of stuff that i liken to bait and switch, i would see a very beautiful top and when it came it was not even in the size i ordered, and they wont let me get a refund. and there were other things like i won the auction for a beautiful hand bag but a week later i was told i was given a refund but i still dont have a refund. another time i won a auction for a 3-d printer for 68.00 i was so happy but then my money was refunded because i was told it was worth much more than what i won it for ,so basicly i got cheated because not enough people were in the auction--- DONT WAIST YOUR MONEY --ITS A SCAM!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I am angry
This is the second time that I've won something bidding on it and it was a substantial amount of money and I'm being requested to pay double shipping again I just got an email from PayPal telling me after already paying $9 for shipping they're requesting another $10 for shipping and then when you try to contact tophatter they make it damn near impossible and then their sister company says that my order number is invalid on one page when I type in that in my email but on the order page from their sister company it says order confirmed they make it impossible to talk to anybody the first time this happened I wanted Dell laptop bidding on it it gets here my mail carrier won't give it to me she says that there's a $15.15 overcharge because the company that mailed it to me tried to be slick and sent it in a box instead of a padded envelope like it was supposed to be shipped in what they were what they were paid for I contacted the sister company that it came from they said oh yeah our warehouse boys made a mistake oops let's see if we can get you a partial refund that was the last I ever heard from that company they won't return my emails I have sent the shipping label box from the postmaster himself the receipt that I had to pay the additional $15.50 and the picture of the item when the postmaster delivered it to me by hand tophatter has yet to resolve that issue now I'm being requested on another item that I have not gotten to pay an additional $10 shipping I will be contacting my attorney tomorrow I have spent over $40,000 with this company in a year and a half almost two years and the bad starting to outweigh the good let's just say that if they if there's an issue they just ignore you and when you try to contact them the way that they tell you to it says oops your email was abducted by a 404 UFO are you flipping kidding me
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I'M NO LONGER ABLE TO GET INTO THE app APP
No conocía esta app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The product don’t work I need to speak to somebody
Preferred solution: Deliver product or service ordered
User's recommendation: No I would not not appears on broken product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerARE YOU SELLING???
- Not sure
Preferred solution: Price reduction
User's recommendation: your webpage is not functioning
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** way to do business
- No nothing
Preferred solution: My order
User's recommendation: *** way to do business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTophatter declining my card when there’s money on it
- At this point nothing
Preferred solution: The cooking torch I won
User's recommendation: 0 And very pissed off
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBecause top hater and their partners are rip offs
I bought a product before it was shipped I requested a refund and was refused the product was shipped and when I received it was not what I wanted so I requested a refund! I got no response so I looked on the app and it said add return tracking info so I assumed I need to buy my own return label so I did shipped it to the return address on the label shipped to me now they tell me that was not where it was supposed to be returned and now I get no refund because they claim it was never delivered yet the tracking shows delivered I shipped it to the return address why is that the wrong address it was the return address on the label shipped to me so that use fake addresses to ship products? I m very upset and done with top hater and I was a good customer I included a photo of the tracking for the shipping label sent to me obviously the return address is the same as where I shipped it to!
Preferred solution: Full refund
User's recommendation: Approve refunds before the item is shipped
An order that I haven’t received
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I didn't receive my refund
- No response to my inquiry
- Never receiving products ordered
- Not getting my products
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Items i haven't received
- Some of the items were fine
- No customer service that can be reached in a timely manor
Preferred solution: Deliver product or service ordered
Auctions and Marketplaces Expert Talks
I cant order anything
- Deceptive pics in ads and highly exagerated msr
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Have not received item yet
Where is my order
Preferred solution: Full refund
User's recommendation: BEWARE!!!!!!!
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i seen a crystal ball in the Modell hand ,on top hater 6 or 7 inch when i got mine,it was small , looked like big marble3 inc it came from china on a slow boat, they said it must bin the sea air that shrunk it. bs bring your fishing pole a lot of bait an swich a remote controlled mice 3of them 4 mr meow 3 weeks went buy finally came and what did mr meow get a big remote control rat that chased him around the room. he hid 4 a weak sometime you dont get nothing a real crap shoot last i got a pice of gold on card sealed in plastic count make out the words i got it un under a magnify glass 99.9 fine iron from liberty ky
I am in a dispute now over an item I bid on and bought . When I received the item it looked nothing like what I bid on. I will never use Tophatter again.
any thing electronics never works I got alot of these with missing inside no kidding just the case or no battery compartment no instruction and you know they just hope you don't want to mess with sending it back I can't believe that they just send you junk and hope you keep it I got a bag of used and broken parts what the *** who on earth would do that I GUESS THAT"S ANOTHER WAY CHINA OF GIVEN US MORE USELESS CRAP well last straw never will I buy from them
Six of the past SEVEN purchases through Tophatter have been taken to PayPal for REFUND as they DO NOT ARRIVE. Four of the SIX can no longer accept emails due to "FULL MAILBOX" All from CHINA and a complete FRAUD
I am having the exact same problem!! I won 3 items, 2 in April and 1 in May, I received the one in May but not the 2 in April!!
The delivery dates have been changed 3 times, 2 times by their "Buyers Protection" plan, what a joke that is!! If they say they will refund by that date, they won't, they just keep pushing out the delivery date and then the tracking is not available for the item!!! Will be contacting PAYPAL to put in disputes for both items.
I hope you can get your issues resolved and your money refunded. Will NEVER use Tophatter again, will be deleting my account once I receive some type of full refund to my credit card...
This is the worst place to bid on anything. Things are very seldom as advertised and many times, your items don't even arrive.
They even mark your items as delivered when they have not been.
I hate this site. I hope they go out of business.
Everyone is stating exactly how I feel. Most of what I ordered is unusable or didn’t arrive.
I do have to say that so far they have refunded me for the things that were bad. Unfortunately their app don’t always allow you to ask for a refund and you’ll have to message them for a refund, and sometimes this causes confusion and they cancel an order you wanted and don’t refund the proper item till it finally allows you to do so on the app and that is just random. Also as someone else said, you can ask a question and you may get an answer, but it may not even pertain to what you asked. What’s up with that?
Once I finish getting the last of what I ordered I’m deleting the app. I’m over it.
Yes, TOPHATTER Seller's are SCAM artist!!! Never received refunds or 2 ITEMS WON !! Bidder's BEWARE!!
I got the high bid on one of those I phones from Top Hatter.. The phone took all most 4 weeks to get here.
When it finally arrived it came with no directions on how to use it nor how to open it to insert the battery. I ended up busting the whole thing apart just to try to get the thing open to insert the battery that came with it. I'm so mad at this whole Top Hatter's process, I'm afraid to ever use your services ever again. One busted to pieces I phone that turned out to be nothing but phony Junk.
Yours, Raul B. Garcia.
Agreed, mine apparently lost and now I have to wait an additional 2weeks on top of the 3 weeks I've already been wanting