Tammy c Fqo

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Verified Reviewer

Cancel my account

The customer service number isn't a working number and I'm trying to cancel my account so it will stop coming out of my checking account
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Loss:
$80

Preferred solution: Full refund

Anonymous
map-marker Summerville, South Carolina

TOPHATTER AUCTIONS

when i first discovered tophatter i was so happy, i bid on all kinds of merchandise and while you were bidding you could ask questions from the seller, then there format was changed i could no longer ask questions and they had all auctions going on all at the same time where as before you would click on a site and almost get personalized attention from the seller----now it is a hodge podge of stuff that i liken to bait and switch, i would see a very beautiful top and when it came it was not even in the size i ordered, and they wont let me get a refund. and there were other things like i won the auction for a beautiful hand bag but a week later i was told i was given a refund but i still dont have a refund. another time i won a auction for a 3-d printer for 68.00 i was so happy but then my money was refunded because i was told it was worth much more than what i won it for ,so basicly i got cheated because not enough people were in the auction--- DONT WAIST YOUR MONEY --ITS A SCAM!!!!!

View full review
Loss:
$900
Reason of review:
bait and switch, refunded because seller didnt sell it for enough money---SCAM
63 comments
Macaria Kbe

i seen a crystal ball in the Modell hand ,on top hater 6 or 7 inch when i got mine,it was small , looked like big marble3 inc it came from china on a slow boat, they said it must bin the sea air that shrunk it. bs bring your fishing pole a lot of bait an swich a remote controlled mice 3of them 4 mr meow 3 weeks went buy finally came and what did mr meow get a big remote control rat that chased him around the room. he hid 4 a weak sometime you dont get nothing a real crap shoot last i got a pice of gold on card sealed in plastic count make out the words i got it un under a magnify glass 99.9 fine iron from liberty ky

Guest
reply icon Replying to comment of Macaria Kbe

I am in a dispute now over an item I bid on and bought . When I received the item it looked nothing like what I bid on. I will never use Tophatter again.

Jamaica Hvz

any thing electronics never works I got alot of these with missing inside no kidding just the case or no battery compartment no instruction and you know they just hope you don't want to mess with sending it back I can't believe that they just send you junk and hope you keep it I got a bag of used and broken parts what the *** who on earth would do that I GUESS THAT"S ANOTHER WAY CHINA OF GIVEN US MORE USELESS CRAP well last straw never will I buy from them

Bethanee Jut

Six of the past SEVEN purchases through Tophatter have been taken to PayPal for REFUND as they DO NOT ARRIVE. Four of the SIX can no longer accept emails due to "FULL MAILBOX" All from CHINA and a complete FRAUD

DEENA J
reply icon Replying to comment of Bethanee Jut

I am having the exact same problem!! I won 3 items, 2 in April and 1 in May, I received the one in May but not the 2 in April!!

The delivery dates have been changed 3 times, 2 times by their "Buyers Protection" plan, what a joke that is!! If they say they will refund by that date, they won't, they just keep pushing out the delivery date and then the tracking is not available for the item!!! Will be contacting PAYPAL to put in disputes for both items.

I hope you can get your issues resolved and your money refunded. Will NEVER use Tophatter again, will be deleting my account once I receive some type of full refund to my credit card...

Guest
reply icon Replying to comment of Bethanee Jut

This is the worst place to bid on anything. Things are very seldom as advertised and many times, your items don't even arrive.

They even mark your items as delivered when they have not been.

I hate this site. I hope they go out of business.

Guest
reply icon Replying to comment of Guest-1889816

Everyone is stating exactly how I feel. Most of what I ordered is unusable or didn’t arrive.

I do have to say that so far they have refunded me for the things that were bad. Unfortunately their app don’t always allow you to ask for a refund and you’ll have to message them for a refund, and sometimes this causes confusion and they cancel an order you wanted and don’t refund the proper item till it finally allows you to do so on the app and that is just random. Also as someone else said, you can ask a question and you may get an answer, but it may not even pertain to what you asked. What’s up with that?

Once I finish getting the last of what I ordered I’m deleting the app. I’m over it.

DEENA J

Yes, TOPHATTER Seller's are SCAM artist!!! Never received refunds or 2 ITEMS WON !! Bidder's BEWARE!!

Laelani Cyi

I got the high bid on one of those I phones from Top Hatter.. The phone took all most 4 weeks to get here.

When it finally arrived it came with no directions on how to use it nor how to open it to insert the battery. I ended up busting the whole thing apart just to try to get the thing open to insert the battery that came with it. I'm so mad at this whole Top Hatter's process, I'm afraid to ever use your services ever again. One busted to pieces I phone that turned out to be nothing but phony Junk.

Yours, Raul B. Garcia.

Charlie Mzr
reply icon Replying to comment of Laelani Cyi

Agreed, mine apparently lost and now I have to wait an additional 2weeks on top of the 3 weeks I've already been wanting

View more comments (62)
Tonia L Linn

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Verified Reviewer
| map-marker Saint George, Utah

I am angry

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Tophatter - I am angry
Tophatter - I am angry - Image 2
Tophatter - I am angry - Image 3

This is the second time that I've won something bidding on it and it was a substantial amount of money and I'm being requested to pay double shipping again I just got an email from PayPal telling me after already paying $9 for shipping they're requesting another $10 for shipping and then when you try to contact tophatter they make it damn near impossible and then their sister company says that my order number is invalid on one page when I type in that in my email but on the order page from their sister company it says order confirmed they make it impossible to talk to anybody the first time this happened I wanted Dell laptop bidding on it it gets here my mail carrier won't give it to me she says that there's a $15.15 overcharge because the company that mailed it to me tried to be slick and sent it in a box instead of a padded envelope like it was supposed to be shipped in what they were what they were paid for I contacted the sister company that it came from they said oh yeah our warehouse boys made a mistake oops let's see if we can get you a partial refund that was the last I ever heard from that company they won't return my emails I have sent the shipping label box from the postmaster himself the receipt that I had to pay the additional $15.50 and the picture of the item when the postmaster delivered it to me by hand tophatter has yet to resolve that issue now I'm being requested on another item that I have not gotten to pay an additional $10 shipping I will be contacting my attorney tomorrow I have spent over $40,000 with this company in a year and a half almost two years and the bad starting to outweigh the good let's just say that if they if there's an issue they just ignore you and when you try to contact them the way that they tell you to it says oops your email was abducted by a 404 UFO are you flipping kidding me

View full review
Loss:
$25

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer beware

Carol F Njx

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Verified Reviewer
| map-marker Herndon, Virginia

I'M NO LONGER ABLE TO GET INTO THE app APP

I CAN'T GET BACK INTO TOPHATTER EVEN THOUGH I'M NOT A NEW CUSTOMER. I'VE SPENT THOUSANDS OF DOLLARS. NO MATTER WHAT I TRY TO DO IT WON'T LET ME BACK IN. I CAN'T EVEN CHANGE MY PASSWORD BECAUSE I GET A STRANGE MESSAGE SAYING "404". I HAVE TO GET BACK ON THE TOPHATTER SITE BUT SINCE IT WON'T LET ME BACK IN, I WILL I'VE DELETED IT WHICH I WAS HOPING I WOULDN'T HAVE TO DO WITH CHRISTMAS COMING.
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1 comment
Levenia Rdt

Hi Carol, did you ever get in to the site, I seem to have the issue like yours and can't find the site anywhere.

Anonymous
map-marker Lake Mary, Florida

No conocía esta app

I think nobody know Spanish and the translation isnt correct . I want to tell you iam intereste in learn how do you work in order to begin to use it Its that correct?
View full review
Patrick L Pwd

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Verified Reviewer
| map-marker Detroit, Michigan

The product don’t work I need to speak to somebody

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Tophatter - The product don’t work I need to speak to somebody
Tophatter - The product don’t work I need to speak to somebody - Image 2
I put batteries in it it dont light up theyre brand new I just bought them yesterday they dont work the product broken Id like another one
View full review
Loss:
$12

Preferred solution: Deliver product or service ordered

User's recommendation: No I would not not appears on broken product

Hillary J Hzz

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Verified Reviewer

ARE YOU SELLING???

Are you selling tophatter??? Do you need a new teller marketer or manager? I would love to take over publishment. I will dedicate all my time and breaks owning Tophatter. If you can send me the ownership link, I can take it from there. I will make sure it's running and being used properly. Are you needing someone to take over, I will be you candidate.
View full review
Cons:
  • Not sure

Preferred solution: Price reduction

User's recommendation: your webpage is not functioning

Jeffrey Y Epl

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Verified Reviewer

*** way to do business

*** way to do businessShitty way to do business there is money on my card and you declined it I dont know what is up with you people I would like to get this issue resolved within the next hour if possible 319-458-**** call me please signed very upset
View full review
Loss:
$11
Cons:
  • No nothing

Preferred solution: My order

User's recommendation: *** way to do business

Jeffrey Y Epl

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Verified Reviewer

Tophatter declining my card when there’s money on it

Money is on my account. Tophatter is declining my card please call me ASAP to get this matter resolved 1-31*-***-****
View full review
Loss:
$12
Cons:
  • At this point nothing

Preferred solution: The cooking torch I won

User's recommendation: 0 And very pissed off

Jennifer R Fkx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Because top hater and their partners are rip offs

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Tophatter - Because top hater and their partners are rip offs
Tophatter - Because top hater and their partners are rip offs - Image 2
Tophatter - Because top hater and their partners are rip offs - Image 3

I bought a product before it was shipped I requested a refund and was refused the product was shipped and when I received it was not what I wanted so I requested a refund! I got no response so I looked on the app and it said add return tracking info so I assumed I need to buy my own return label so I did shipped it to the return address on the label shipped to me now they tell me that was not where it was supposed to be returned and now I get no refund because they claim it was never delivered yet the tracking shows delivered I shipped it to the return address why is that the wrong address it was the return address on the label shipped to me so that use fake addresses to ship products? I m very upset and done with top hater and I was a good customer I included a photo of the tracking for the shipping label sent to me obviously the return address is the same as where I shipped it to!

View full review
Loss:
$83

Preferred solution: Full refund

User's recommendation: Approve refunds before the item is shipped

Anonymous
map-marker Ypsilanti, Michigan

An order that I haven’t received

I want my money ,l never received the two items.so just make this right.this is a ripe off.l ordered a car radio a year ago never git it .and l ordered from you again. So you did it again. Just return my money thats all l want.dont buy anything from you
View full review
Gabriela G Oqu

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Verified Buyer
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Verified Reviewer
| map-marker Citrus Heights, California

I didn't receive my refund

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Tophatter - I didn't receive my refund
Tophatter - I didn't receive my refund - Image 2
I purchased a pair of pants and I received a xxs black stripes top. I requested a refund and I never receive it. Please refund my money. Thank you
View full review
Loss:
$15
Cons:
  • No response to my inquiry
  • Never receiving products ordered
  • Not getting my products

Preferred solution: Full refund

Gail C Ynr

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Verified Reviewer
| map-marker Oil City, Pennsylvania

Items i haven't received

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I have items i haven't received. A drone , sneakers, sandles and a item that cuts holes for outlets. There may be more but those are the ones I can think of off hand.
View full review
Loss:
$33
Pros:
  • Some of the items were fine
Cons:
  • No customer service that can be reached in a timely manor

Preferred solution: Deliver product or service ordered

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Willie B Opm

I cant order anything

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It want let me purchase anymore why cant I order anything and what's the reason I cant order anything IVE SPENT alot of TIME bids and money with tophatte so what's the reason? How can yall resolve this issue? Y'all no I've alot of $$$$$ money with yall! So y is my account blocked I'm treated unfairly and biased from u guys this is not professional at all!!!
View full review
Cons:
  • Deceptive pics in ads and highly exagerated msr

Preferred solution: Let the company propose a solution

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ottumwa, Iowa

Have not received item yet

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Tophatter - Have not received item yet
When is it coming either I get soon or refund me my money this poor service and you need to make it easier to get in touch to take care of issues
View full review
Sandra L Nmh

Where is my order

I paid for a purse back in March I have not received my purse I have not received my money back funny there is no phone number to call top hat I have emailed you with no response my next step is the better Business bureau what kind of business are you people running???
View full review

Preferred solution: Full refund

User's recommendation: BEWARE!!!!!!!

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