Not resolved
Customer service
Exchange, Refund and Cancellation Policy

I tried to cancel an item and am completely frustrated because THERE IS NO CUSTOMER SUPPORT! if my situation isn’t resolved, I will never order from you again and will report you to the Charlotte NC Better Business Bureau!

I ordered a guitar but the strings were not what I wanted. How can you run a lucrative business and totally disregard your customers. You shouldn’t be online if there is no customer service to call or contact. I question your business acumen as well as your scruples.

My email is or you can reach me at 609.240.3175. If you do not cancel or respond, I’m stopping payment on the unwanted item.

Product or Service Mentioned: Tophatter Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $58.

Preferred solution: Full refund.

I didn't like: Non ability to cancel, Dont answer emails regarding issues.

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