Update by user Jan 02, 2017
The pictures above are the problem.I ordered the one on the left, but received the one on the right.
I had ordered a ring very much like the photo on the right, which I received.There were two rings in the package I received, and both had this "Amethyst Genuine Topaz".
Original review posted by user Jan 01, 2017
I just recently came across Tophatter while surfing the net for something else.And yes, I was hooked.
I say Was, because I'm over it now. Now, I would like to find a way to contact a few sellers about items tophatter says was delivered today (which were not) and one piece of jewelry I never ordered. I sent an email to Customer Service, which is a joke! I have never gotten a response to the two or three emails I already sent.
The only way to maybe getting their attention is to low rate an item. Then you are sent questions why you rated it so low. I have two items that I said I wanted to return, but I changed my mind on one and wanted to update the status, but you can't. It appears there is no accountability on this site.
I have two orders wrong and the only way I could report them is through email.
This should not be so much work for someone who bought a LOT of things between Christmas and New Years.So, this is pretty much why I am over them.
Reason of review: Poor customer service.
Preferred solution: Answer their emails and make Customer Service a real group .