Tophatter - Items not shipped, but long wait for refund
I received an unsolicited refund on Oct. 5 for a product I ordered on Sept.
5. I have to assume the seller either was unhappy with the selling price and broke the contract or they were pre-selling items they did not have in stock. In either case, fishy business is not good. I have ordered a variety of items from Tophatter and I can generally say quality is low, items are usually as advertised but never give a feeling of great value.
The slow shipping, for me in Ottawa around 4 weeks for anything to arrive, combined with the low quality of the items I purchase has turned me away from the site. This latest transaction where they held onto my money for a month for a product that was never shipped really doesn't look good. An auction is a contract and the seller is responsible to provide the product I legitimately won and paid for. They can't change their mind later and just give me my money back and get discharged from the legal obligation to provide the product without just cause.
No cause was provided, just the refund. I can't recommend Tophatter.
Reason of review: Order processing issue.
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