I have been reaching out to them concerning an item I wanted to return. I could not return the item because it had to be shipped back to china which was going to cost me more than 100 dollars to ship I was not allowed to return it to the address on the shipping label because I was informed they are not the company only a warehouse that receives the merchandise and sends onto buyer.
I was inquiring about my refund to find out if i was gonna get it and have heard nothing at all not one response to my email in regards to my refund or what I am to do with the merchandise if I can't afford to sent it back. You say we are protected by money back guarantee and its going up on 30 days I would like my funds back in my account or a credit it was 45.00.
User's recommendation: Be careful were your getting merchandise from.
Monetary Loss: $45.
Preferred solution: Full refund.
Tophatter Pros: Wide variety of products, Massive things to bid on.
Tophatter Cons: Way smaller than shown, Merchandise quality, Items broken when delivered.