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My handicapped dad was a frequent buy on the site so decided to try selling
From the first day he was attacked by an overzealous customer service rep that was also clueless.
He was offered $100 Scheduling credit if he followed 4 rules, which he did very quickly, the CS rep denied what he did and even when he showed documentation the rep still gave him a hard time.
Then after Tophatter sold items that he had on hold, all to the same person at the same address which dad fulfilled anyway, shipping all 4 items together, dad bough the shipping label from Tophatter, but for s9me reason 3 items said in transit and the 4rh said waiting to ship. Mid you, they all went to the same tracking number.
This CS rep, told dad that he had to ship the customer a 5th piece at no charge or refund her purchase.
Again, dad showed documentation that he fulfilled all 4 items and 10 minutes later was banned from selling!
When he asked why, they said he wasn't enjoying selling. The opposite is true b3cuase the last.email before being banned began, I LOVE SHIPPING ON TOPHATTER.
Then they told him he hadn't sold enough to make it worthwhile for HIM. He sold over $700 and about 50 order in the 10 days that they allowed him to sell. Not bad for an 65-year-old stroke survivor!
He loved selling on the site, but because he complained about a mean, over zealous, nasty Customer Service Rep, he was banned from selling.
He even tried to apologize to this terrible person but to no avail. They refuse to respond to him.
These people are the worst examples or the Cancel Culture.
User's recommendation: I would never buy or sell for a company that take advantage of handicapped seniors.
Preferred solution: Reinstate my step dad selling account.
Tophatter Cons: Lying to seller about why he was banned, Banning seller who complain about customer service treatment.