Update by user Feb 21, 2017
RE: Review # 1009710
Well, I have to give props when they are due. The same night I had the problems with my account(s), I received an email later the same night from Tophatter.
To say I was shocked is an understatement.
In a nutshell; They went ahead and moved everything they could to the new account I had opened on my hotmail.com account. And said they were not able to transfer my orders at the time, and requested me to send copies of my bank statements or
ebay with the transaction numbers, and they would try to find them and move them into my new account. Not long after sending them the information, all of my transactions were in the new account.
Oh...when I sent them my order numbers, I did thank them for such a quick response.
While this was going on, I had a delivery of an item I had won, and knew they were sending me a "rate this", except I couldn't do it because I couldn't find my orders yet. Once everything was straightened out, I did rate the item, and gave it a semi bad review. I had ordered a silver chain that was supposed to be 30", but in fact was 24".
I wasn't angry this time, I just suggested a couple of things. Regarding the chain, I said they should reiterate to the sellers they should double check the order to ensure they were sending the correct item. Then, I added a general observation and suggestion that when sellers put pictures of their items up, most especially necklaces with pendants, they should give a view of the back of the item. I have purchased 2-3 items like pendants or dangle earrings that were very cute in the picture, but when delivered I found that the cute was only on one side.
The back was just metal, and often a very ugly metal. I got another reply about my suggestions, and they then gave me the line that they would pass on my suggestions to whatever department handles those things.
So, I will be marking this review as resolved. I have to say though, I am not sure why they suddenly started sending me emails when I give a bad rating on a product.
As far as the mixed up accounts, I had sent two messages to customer support, and started both with URGENT!!
I like to think that maybe they have been reading all the complaints from Pissed Consumer, and finally took us seriously. I wish everyone here the best of luck with their own bad experiences.
Original review posted by user Feb 17, 2017
I had some things changed on my PC and when I tried to get into my t-hatter account, it would not accept the email address or my password. I tried several times, with no luck.
So, (somewhat *** on me) I opened another account using the same email address. I was hoping if I could just get in all of my purchases would show up. NOT! So, I cancelled the account.
When I tried to sign in using the original account info, they said my account was closed. Arrgghh!! I sent an email to customer service, but I have never heard anything back from them before. Ever!
So, I have opened a third account, different email address, and sent them another message about what happened. I have several items yet to be delivered. I just got one today. I hope everything I ordered for other people get to where they were going.
And, just to add insult to injury, last night I deleted all the pictures of the things I ordered from my PC. At least now though, I am done with them. If anyone does open a class action suit, I would love to be added! I think by now, it was a blessing in disguise.
I have spent way over $500 in about six weeks. Now, I'll pay off the credit card I used and see if I can put a block on any charges from them. This is a nasty little company that screws over their customers and the sellers.
But, the site is addicting. I wish there was a way to actually get the word out there so people don't fall victim to them again.
Review about: Tophatter Account.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I liked: Some products and sellers are legit, Massive things to bid on.
I didn't like: Lack of customer service.