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3.6

I have ordered alot of items off of tophatter thru the bidding process and what i have noticed is if you win something for a buck or two,they may or may not honor it. Yes they will refund your money but in most cases thats not what the consumer wants......they want the product.

Heres an example.... My wife won a bid on the king and qween ring for 2 bucks so too match her ring i just flat out ordered the king ring for 9 bucks. They shipped the ring for 9 bucks but did not honor the ring that she ordered for 2 bucks. While i must say that they have the excuse of.....

Its not in stock.... Why is it that you can look the item up on there and buy it flat out for the regular price. This is not a good business practice and all bids should be honored when they do become available to ship to the consumer. While some merchants do honor the low bids......

Some dont and they should not be able to continue to sell there products on that site. Its a fun site with great products but the merchants who are really false advisertising need to be kicked off.

I really hope that tophatter addresses this issue and stop making up an excuse of its not in stock. Also for the merchants who do ship there products in a timely manner and honor the bids.....Great job and continue your good business practice because you guys are what makes that site fun.

Reason of review: Not as described/ advertised.

Location: Griffin, Georgia

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Guest

This is an update to the matter of tophatter not honoring there bids. I was given 5 dollars towards my next purchase and told that i could look up another seller that has the same product and buy it from them.

I told them i wanted the product that i won on the bid and not the money and i also told them how is it possible that the same seller list the same product on there site for the regular price but turns down the low bids with the excuse of.....its not in stock. I offered them a real solution that would stop merchants for not honoring bids and that is when the product is in stock to honor the price that the buyer won it for and let the buyer buy it for that price.

Know to me thats a penalty to the merchant because if we dont pay then we cant bid anymore and have to buy it for the regular price. So what goes around should come around.

Guest

I have won at auction about 500 items on Tophatter. I'm not saying I RECEIVED about 300 items.

Several times they told me the items were delivered, (they were not), and many, many times, when I won an item too cheaply, they just refund my money. I've argued with them that I don't want the refund - I want the item. And please don't tell me it's no longer available because it continually comes up for bid on the site. I'm thinking they let sellers refused to honor a won bid if it goes to cheaply.

If you'll notice, they now have reserves on some items. These items typically are not being sold.

I'm sure Tophatter is charging these sellers a premium to list a reserve item because TH is getting a % of the selling price. Anyway, where I was bidding on about 60 items a week, I'm now down to about 10 of which I usually on win 1 or 2.

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