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1.9

They mislead buyers, the pictures look great until they show more than what the description says. They ban you if you request a refund for something that was misleading even right after purchase.

they stopped responding to any questions months ago. You cannot talk to the sellers when you just need missing parts. almost never instructions. their site has all different answers in different areas for the same question so they can point to whatever pleases them.

they tell sellers they will be banned if they mislead or post pictures that includes more than just what the buyer will get. All of a sudden they started refunding me EVERY SINGLE ITEM in Two departments I had ordered a long time ago or even recently that I got low and buy it now was high. they have auctions for things they do not have. I had almost 25 items refunded in 3 days, not just what I requested.

They just started taking all the higher end items and refunding without a reason. They are actually breaking the law with all the false advertising and you can't talk to anyone - even their 800 number is a recording.

Some sellers say to contact them but there is no way to. If you have to return something you have to do each item individually to each seller and pay more to ship to China with tracking than the item was to begin with.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: at the very least answer my questions. And explain to me the mass refunds all of a sudden..

Tophatter Pros: Some great deals with some great products, Uugghh, Fun bidding.

Tophatter Cons: Everything else, Merchandise quality, Returning items is not good, Many low winning bids will receive damaged items.

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Marion M Pke

Do not get involved with Tophatter. I ordered Christmas gifts that were suppose to be delivered by Dec 23rd.

Never came, it's now the 31st still nothing. This is the second time I ever ordered anything on line. I was not comfortable doing this. I should have listened to to my feelings.

Just hoping eventually my orders will come.

Hahaha Tophatter I REALLY APPRECIATE HOW U GOT MY ORDERS OUT TO ME. WILL NEVER ORDER FROM YOUR COMPANY AGAIN.

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