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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

Yesterday, 6 Dec 2017, I placed orders with, immediately realize my order was upped to three same items.order #46313376, #46313256 and #46313309.

Each at $25.00 yet I only wanted one (1). I called PayPal, which had already made payment, then email customer service. This morning got answer to wait till delivery, even though items were still in-house, refuse shipment and then ask for refund. This is not user friendly and doesn't comply with normal policy.

When I attempted to use their instant messenger got no reply.If this is the manner of business conducted by Tophatter, I guess I should refuse all orders I've made and never visit them again.

Review about: Tophatter Smart Watch Bidding.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

I liked: Assortment of items, Wide variety of products.

I didn't like: Customer service response to simple problem, Dont answer emails regarding issues.


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