Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time

Yesterday, 6 Dec 2017, I placed orders with, immediately realize my order was upped to three same items. order #46313376, #46313256 and #46313309.

Each at $25.00 yet I only wanted one (1). I called PayPal, which had already made payment, then email customer service. This morning got answer to wait till delivery, even though items were still in-house, refuse shipment and then ask for refund. This is not user friendly and doesn't comply with normal policy.

When I attempted to use their instant messenger got no reply. If this is the manner of business conducted by Tophatter, I guess I should refuse all orders I've made and never visit them again.

Product or Service Mentioned: Tophatter Smart Watch Bidding.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

I liked: Assortment of items, Wide variety of products.

I didn't like: Customer service response to simple problem, Dont answer emails regarding issues.

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