Tophatter Contact Information

  • (888) 502-5501

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Headquarters Address:

Tophatter Inc.
185 Berry St. Suite 2400
San Francisco, California 94107
United States

Social Networks:

Summary of Tophatter Customer Service Calls

3561 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
00:35 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Tophatter to Ask about:

Shipping and Delivery:

  • “Confirm delivery”
  • “My glove order has not been delivered to my house yet”
  • “Wrong item didn’t want to buy”

Account:

  • “Account cancelled”
  • “I need to talk to someone about My account”
  • “I can't access my account”

Activation/ Cancellation:

  • “Cancel Order”
  • “Need to renew my account”
  • “Forced Cancellations”

Refund:

  • “I want a refund on order# 79069065 bongoglia@aol.com need return labelAsap”
  • “Miscommunication on a refund”
  • “I was suppose to recieve a full refund on Nov 26th. I was told to wait 5-7 days for it to be placed back in my account & we are now in the 2nd wk of Dec & the refund of $13.00 has not been placed back in my account. Please explain why?”

Payments and Charges:

  • “Fraudulent charges from tophatter on my debit card”
  • “Payment was taken and order was never received.”
  • “Need help setting my billing address”

Cards:

  • “Can pay for my items my card wont-work”
  • “New card card”
  • “My money is not back on my card”

Request for Information:

  • “I have emailed multiple times about a 3 month missing item and cant get an answer from anyone”
  • “Inquiry”
  • “I need to talk to someone about a order I'm not to be texting if I can't can't talk to someone one really than I'll make sure to let my bank know if u u call me and i miss it please leave me a message thank u”

Return/ Replace:

  • “I have not received any of my orders they need to be sent to p.o.box 293 Alabaster Al. 35007 the 739 old hwy. 31 is my physical address. Please change addresses too the p.o.Box 293. Thank you”
  • “Return shipping label”
  • “I was trying to tell someone my item was missing parts so maybe I could be sent missing items instead it's telling me money will be returned in 5 to 7 business days I just wanted missing parts”

Product/ Service:

  • “Broken smartwatch”
  • “I did not order an oven”
  • “I placed an order and paid for the the item but it’s not on my order list”

Staff:

  • “I need customer service”
  • “I have not received one of my orders that you keep saying that I have received and I would like to talk to customer service”
  • “New to Service”

Website/ Application:

  • “Problems with website cant contact customer support via site”
  • “Website will not allow me to unsubsribe.next complaint will be to BBB and then FTC”
  • “Several problems with merchandise and action website”

Other:

  • “Open my acct”
  • “Found same item for lwsser price”
  • “I gave the incorrect address for my order, I just moved”

Tophatter Rating Stats

2.2 out of 5 stars
based on 1578 reviews
See all 2951 reviews reviews

Rating stats

  1. 624 reviews
  2. 395 reviews
  3. 277 reviews
  4. 151 reviews
  5. 128 reviews

Rating trend

About Tophatter

Top 5 Likes about Tophatter

Some products and sellers are legit, Bidding, I got some pretty jewelry from some sellers at a good price, Wide variety of products, Variety

Top 5 Dislikes about Tophatter

Customer service, Dont answer emails regarding issues, This company does not live up to what say that will do, Paying for something and not receiving it, Item not as described

Summary

Tophatter is an online auction marketplace. The company was founded by Ashvin Kumar in January 2011. Its headquarters is based in Palo Alto, California, USA. Tophatter conducts Internet auctions every day. The company offers Tophatter mobile application. Live auction can be used to buy or sell the following products: collectibles, electronics, jewelry, fashion, and accessories. The Tophatter platform helps buyers and sellers to chat, interact, and conclude transactions. The live auction is available worldwide. Tophatter allows returns within 7 calendar days from the delivery date.

Tophatter reviews and complaints

Tophatter is ranked 39 out of 361 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other

Payment Methods

VISADiscoverPayPalMasterCard

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Tophatter Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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