Tophatter Phone Numbers and Emails

Toll-Free Number:

  • (888) 502-5501

Tophatter Emails:

Customer Service
GDPR Inquiries

Tophatter Contact Information

Tophatter Website:

Tophatter Help Center:

Corporate Office Address:

Tophatter Inc.
185 Berry St. Suite 2400
San Francisco, California 94107
United States


+1 (888) 502 5139
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Tophatter Rating Based on 3.3K Reviews

Rating details

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Customer service
Delivery Service
Price Affordability

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Rating trend

Summary of Tophatter Customer Service Calls

00:38 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tophatter Customer Service?

Shipping and Delivery Question:

  • “Where is my order”
  • “Never received my.order”
  • “Have not received my order”

Refund Question:

  • “My refunds”
  • “Refund money”
  • “I had an order that was refunded want to know why”

Request for Information Question:

  • “Need information on becoming a seller”
  • “Need help to log into my account”
  • “About my account”

Payments and Charges Question:

  • “I was paying for the drill and during the order I was reroute know I have a 80$ charge for a item”
  • “I was not aware of any outstanding payments”
  • “Charges to my account”

Account Question:

  • “Issue with accounts”
  • “Reinstate my account”
  • “I dont have paypal account to pay third party when”

Activation/ Cancellation Question:

  • “Item I paid for but cancel by accident”
  • “Reactivate account”
  • “Canceled orders”

Cards Question:

  • “Will not accept my card”
  • “My card has money on it but tophatter will not let me pay my invoice”
  • “Can't get my card to go thru.”

Product/ Service Question:

  • “The product you guys gave me does not work”
  • “The product doesn't work”
  • “Just placed an order and forgot to make address change”

Return/ Replace Question:

  • “All my items have been returned and i want those items.”
  • “Return question”
  • “Returned items”

Staff Question:

  • “I need customer service”
  • “I haven't received my order that I paid for over a month ago and I'm getting irritated I have emailed countless times now I'm calling customer service hopefully I get to speak to a live warm body this is an upset customer”
  • “The customer service keeps issuing incorrect account”

Website/ Application Question:

  • “Havent been able to get on site for 5days”
  • “I just won a bid on your site. It was a cowboys hoodie. I never saw where I could choose a size. I need one in medium and one in large”
  • “Your site makes it hard to get a refund on YOUR LATE DELIVERY”

Employment Question:

  • “To apologize that I cannot buy the product that I've been it on I do not have the cash to pay for it as of right now I do not get paid until the 3rd of next month so please accept my apology”

Other Question:

  • “Need my order history”
  • “Trying too pay for item”
  • “An order that I haven’t received”


Tophatter Terms of Service
To read more:
Tophatter Privacy Policy
To read more:
Top Tophatter Services

Shipping Service, Customer Care, Bidding

Top Tophatter Products

Account, Website, Marketplace

Tophatter Pros and Cons

Pros: Good prices, Thire was completely junk and i was ripped off completely, Price, Bidding, Prices

Cons: Customer service, False advertising, Dont answer emails regarding issues, I am very dissappointed, Product not delivered


Tophatter is an online auction marketplace. The company was founded by Ashvin Kumar in January 2011. Its headquarters is based in Palo Alto, California, USA. Tophatter conducts Internet auctions every day. The company offers Tophatter mobile application. Live auction can be used to buy or sell the following products: collectibles, electronics, jewelry, fashion, and accessories. The Tophatter platform helps buyers and sellers to chat, interact, and conclude transactions. The live auction is available worldwide. Tophatter allows returns within 7 calendar days from the delivery date.

Tophatter reviews and complaints

Tophatter is ranked 64 out of 451 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other, Australia, Canada

Payment Methods


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