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Summary of Tophatter Customer Service Calls

3033 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
00:29 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Tophatter to Ask about:

Shipping and Delivery:

  • “Did not get my merchandise”
  • “Didnt get item”
  • “My orders are late delivery date was August 11”

Account:

  • “Cant log in”
  • “Like complaint is that they been charging me since March 2018 I have not ordered anything from you guys and I need my money back in my account”
  • “$16.00 came out of my account and I only made 1 $6.00 purchase”

Activation/ Cancellation:

  • “I want to cancel an order”
  • “Order cancelled but I have credit for it”
  • “Have For item in book that will I can not cancel”

Cards:

  • “Credit card declined”
  • “You need to make my card work.”
  • “I won a bid and my money want be on my card until tomorrow the 20”

Refund:

  • “I got refunds but it won’t let me with the refund money”
  • “I want a refund on order# 67884678 ASAp”
  • “2 items i was suppise to be refunded n never got refunded”

Payments and Charges:

  • “Sent multiple items not ordered and overcharged on my debit card”
  • “I am calling because I am trying to make a payment on a transaction I just made earlier today and it is not going through”
  • “Im being charged for two products that i never bided on.”

Request for Information:

  • “I want to talk about autentificacuok prodict”
  • “I have a question”
  • “I need to talk someone about a problem I am having with returning”

Return/ Replace:

  • “Address change and wrong delivery”
  • “I need the rest of the item i ordered and i wont need to return it.”
  • “I purchased an Apple MacBook. When I received it the battery was overheating. I was told I could return if I had it to the post office by July 27, 2018. It was at the post office on July 25, 2018. Now they say that I got it there to late.”

Product/ Service:

  • “I had just place a order about 20 minutes ago and with my card and then I cancel it because I was just trying to see how it work thats not what i want i want my money bk on my card please”
  • “I have not received my order as of yet, It was suppose to be here on the 18th of this month..?”
  • “I had recently order an item from u .”

Staff:

  • “I need customer service”
  • “I have not received one of my orders that you keep saying that I have received and I would like to talk to customer service”
  • “New to Service”

Website/ Application:

  • “Problems with website cant contact customer support via site”
  • “Website will not allow me to unsubsribe.next complaint will be to BBB and then FTC”
  • “Several problems with merchandise and action website”

Other:

  • “I won an auction,but it disappear..I took a picture to confirm my win”
  • “I would like to pay ,with my wallet”
  • “No.package deleivred”

Tophatter Rating Stats

2.2 out of 5 stars
based on 1466 reviews
See all 2674 reviews

Rating stats

  1. 570 reviews
  2. 377 reviews
  3. 254 reviews
  4. 147 reviews
  5. 118 reviews

About Tophatter

Top 5 Likes about Tophatter

Some products and sellers are legit, Bidding, I got some pretty jewelry from some sellers at a good price, Wide variety of products, Variety

Top 5 Dislikes about Tophatter

Customer service, Dont answer emails regarding issues, This company does not live up to what say that will do, Paying for something and not receiving it, Item not as described

Summary

Tophatter is an online auction marketplace. The company was founded by Ashvin Kumar in January 2011. Its headquarters is based in Palo Alto, California, USA. Tophatter conducts Internet auctions every day. The company offers Tophatter mobile application. Live auction can be used to buy or sell the following products: collectibles, electronics, jewelry, fashion, and accessories. The Tophatter platform helps buyers and sellers to chat, interact, and conclude transactions. The live auction is available worldwide. Tophatter allows returns within 7 calendar days from the delivery date.

Tophatter reviews and complaints

Tophatter is ranked 28 out of 252 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other

Payment Methods

VISADiscoverPayPalMasterCard

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Tophatter Stats

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