Tophatter Phone Numbers and Emails

Customer Service:

  • (888) 502-5501

Tophatter Emails:

Customer Service
Legal
GDRP Inquiries

Tophatter Contact Information

Tophatter Website:

Tophatter Online Chat:

Corporate Office Address:

Tophatter Inc.
185 Berry St. Suite 2400
San Francisco, California 94107
United States

Fax:

+1 (888) 502 5139
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Tophatter Rating Based on 3.2K Reviews

Rating details

2.1
more details
Customer service
Delivery Service
Website
Price Affordability

Rating stats

Rating trend

Summary of Tophatter Customer Service Calls

9.8K TOTAL
CALLS
00:38 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tophatter Customer Service?

Shipping and Delivery Question:

  • “I have not received my order”
  • “I have changed my shipping address three times. I haved saved it each time but after making purchases it is being sent to my old address.”
  • “Order not delivered”

Refund Question:

  • “Refunded from product not received given credit instead of refund”
  • “Refund money”
  • “Problem with credit refund that was not applied”

Request for Information Question:

  • “I need to ask a question about the payment”
  • “About my orders”
  • “Upset about a couple orders”

Payments and Charges Question:

  • “Trying to make a payment”
  • “Payment for order”
  • “Charged twic for same item”

Account Question:

  • “Why is it not letting me sign in with my Gmail”
  • “Keep taking money out of my account”
  • “Fraud on my account”

Activation/ Cancellation Question:

  • “To get back an order that I canceled”
  • “Canceled orders”
  • “To cancel a order”

Cards Question:

  • “Credit card declined”
  • “I want my money back on my card asap”
  • “Wrong card read sent from my bank and it is my first time bodding”

Product/ Service Question:

  • “Never placed an order and card was charged”
  • “I order a purse & it's damage”
  • “Your app is not working what so ever”

Return/ Replace Question:

  • “Need email for return”
  • “Change address”
  • “Want to return items they are junk”

Staff Question:

  • “I need customer service”
  • “I haven't received my order that I paid for over a month ago and I'm getting irritated I have emailed countless times now I'm calling customer service hopefully I get to speak to a live warm body this is an upset customer”
  • “The customer service keeps issuing incorrect account”

Website/ Application Question:

  • “Your site makes it hard to get a refund on YOUR LATE DELIVERY”
  • “About that drill set off your website it wasn't the drill it was just a bit I can't use the bits without the drill another unhappy customer I would like you guys to put my money back on my card”
  • “Change in website”

Employment Question:

  • “To apologize that I cannot buy the product that I've been it on I do not have the cash to pay for it as of right now I do not get paid until the 3rd of next month so please accept my apology”

Other Question:

  • “For two days in a row I can't do a damn thing on here”
  • “False information”
  • “Did not reciene”

About

Tophatter Terms of Service
To read more: https://tophatter.com/terms
Tophatter Privacy Policy
To read more: https://tophatter.com/privacy
Top Tophatter Services

Shipping Service, Customer Care, Bidding

Top Tophatter Products

Account, Website, Marketplace

Tophatter Pros and Cons

Pros: Good prices, Thire was completely junk and i was ripped off completely, Bidding, Prices, No pros

Cons: Customer service, False advertising, Dont answer emails regarding issues, I am very dissappointed, Product not delivered

Summary

Tophatter is an online auction marketplace. The company was founded by Ashvin Kumar in January 2011. Its headquarters is based in Palo Alto, California, USA. Tophatter conducts Internet auctions every day. The company offers Tophatter mobile application. Live auction can be used to buy or sell the following products: collectibles, electronics, jewelry, fashion, and accessories. The Tophatter platform helps buyers and sellers to chat, interact, and conclude transactions. The live auction is available worldwide. Tophatter allows returns within 7 calendar days from the delivery date.

Tophatter reviews and complaints

Tophatter is ranked 60 out of 388 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Other, Australia

Payment Methods

VISADiscoverPayPalMasterCard

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