Anonymous
map-marker Sacramento, California

No delivery.

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I have not received my purchase s from Tophatter. Ordered in May.
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Azayla Szi

I purchased to orders in may 20 20

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I purchased some orders got three waitingng on two more
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Cons:
  • I have yet to recieve my item 2 months from when i bought it
  • No shipments or status updates or responses
  • Payouts
Fay L Zdb

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Verified Reviewer

Packages did not come in on delivery date

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Called the company and it said that they dont take calls about peoples orders or tracking. So I was upset with it.
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Pros:
  • Good products
Cons:
  • Dont fix problem generic email no phone

Preferred solution: Deliver product or service ordered

Sherrie H Pqg

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Verified Reviewer

I didn't receive my order

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I placed an order for the dragon earings and funds were taken from me on March 27,2020. I have not heard anything or received my order!
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Loss:
$5

Preferred solution: Let the company propose a solution

User's recommendation: I wouldn't order again

Kenneth G Yfg

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Verified Reviewer

Seller lies about shipping address.

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Seller cancelled my order for incorrect shipping address. However, address is verified on posted address. Real reason is seller cancelled is because he didn't get a good price. Tried contacting tophatter customer service. No phone, no online chat, and no way I can find to text them about this issue.
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Pros:
  • Nice siteto bid
  • Many items
Cons:
  • Overcharged for shipping

Preferred solution: Deliver product or service ordered

User's recommendation: Be aware that sellers can cancel if you think you won an item for a good price.

Christine M Ppw

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Verified Reviewer

I have quite a few orders out there and I do not want credits I'm tired of using your website I won't use it again just give me cash refunds please

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not receiving items getting credit refunds instead of cash refunds I do not want credits I'm tired of using this website it is horrible
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Loss:
$6

Preferred solution: Full refund

User's recommendation: Don't use it you're lucky to get half of what you order

Kathy W Uvu

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Verified Reviewer

Because i did not recieve my package qn di want a refund

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I did not receive my item but says it's been delivered I rang Royal Mail with the tracking details, and they said the item in question did not have my address on it nor my name, so I would like my money back or I want the item I've paid for I'm never using top hatter again absolutely disgusting.
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Loss:
$12
Pros:
  • There aint no pros
Cons:
  • No item delivered and no refund

Preferred solution: Full refund

User's recommendation: Never use top hatter

Susan C Ytj

I need customer service

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My credits are disappearing i would like to talk to some one I was emailed that the credits are good 4 ever but my amount is going down and I am not shopping thank you please call me at your convenience thank you
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Preferred solution: Just call me and tell me why my credi money is going down I am not shopping

Samantha G Pod

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Verified Reviewer

Broke item

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I emailed you yesterday and did not get the service i expected. I received the magnified glasses i ordered yesterday. They were broken. I dont know what you can or will do to fix this problem but i would appreciate it if you would. Thank you
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Loss:
$8

Preferred solution: Full refund

Victoria Z Zny
map-marker Ridge Spring, South Carolina

Missing items & says delivered but isn't

Not reviving items and said delivered
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Preferred solution: Let the company propose a solution

Camilla H Fnw

I have 2 orders that I never received

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I placed 2 orders on May 15th and haven't received them yet. I reached out 2 customer support and asked for a refund, Tophatter refuses to refund me, I will never ever order anything from this place AGAIN.
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Loss:
$26

Preferred solution: Full refund

User's recommendation: WARNING: DON'T ORDER FROM TOPHATTER

ray m Bls

Credit card fraud

it seems this is only way to get in tuch with you iam an 80 year old person trying to get xmas gifts for my grnkids and great gran kids so far everything i have got is not forth the money to send back this mornig my card was frozen for fraud alert and cancelled now i dont have one to even use . your site is the only place its been used so i hope your very proud of your self and your sucre site because i cant even buy any more.
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Pros:
  • I like shopping at tophatter
Cons:
  • Very poor quality merchandise

Preferred solution: dont know

User's recommendation: watch your cards

Donna C Fne

Bad service

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Wrong product was sent twice
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Loss:
$20
Cons:
  • Wrong product

Preferred solution: Let the company propose a solution

User's recommendation: Don't deal with tophatter

rose m Odq

My orders are still out since 4/1/20

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Updated by user Jun 23, 2020

there is no way 2 contact tophatter no way

Original review Jun 23, 2020
my orders are still out since 4/1/20 yous know what happen i want a refund on my orders or i have a friend lawyer its all up 2 you. the name is rose murphy these were my emails rm697 ****@***.com rmufo123@***.com credit my card
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Loss:
$100
Pros:
  • I ordered a lot for cheap
Cons:
  • Most of it is junk n not real

Preferred solution: Full refund

Anonymous
map-marker Palmetto, Florida

Missing item/s

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Paid for, won items, never received.
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User's recommendation: Be aware

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