Dwayne L Oxe

Tophatter taking the action of posting payment

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Tophatter posted a payment without my permission. I was working placed a bid and went back to work. Upon going back into the site later I see that I had won and payment had been posted without allowing me to choose the size , and the team of my choice. So know I will be receiving a size small witch I do fit in and a football team I would never wear. Is that customer service? I should had the time to make my own decisions and Tophatters not doing what they did . I know will have to wait till it arrives only to return the item. Time more time and no gift for Christmas for the person I purchased the item for. Thanks again Tophatter for the shitie service
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Loss:
$300

Preferred solution: Let the company propose a solution

User's recommendation: Be real careful, don’t purchase by the photo, read what is being sold , and hope for the best but expect the worse!!!

Vanessa S Dks

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Verified Reviewer

Refund money

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Cancelled something and waiting for my money to be returned they said 3 to 7 days but no-one have contacted me at all been leaving messages for four days what going on have bought other things and I have gotten them just want my money I
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Loss:
$49

Preferred solution: Full refund

Wayne K Wek

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Verified Reviewer

Auctions won but product never arrives.

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Multiple auctions won, immediately paid but product never comes. Tophatter eventually refunds money but it is apparent that if you win an auction at a low amount, don't expect the seller to honor the sale. They just hold your money for an extended period of time. I'll no longer deal with this scam site.
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Pros:
  • Cheap stuff
Cons:
  • Seldom deliver

User's recommendation: Get your product where they do honor pricing.

Sandra H Qpa

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Verified Reviewer
| map-marker Tucson, Arizona

About my orders I have not got

On #12306**** #12394**** I havent got it and is says delivered and it has not!!!!!!!! On #12306**** I didnt get the big truck that goes with the cars so I need it So please help me on these orders it is Christmas time and I need them please Thank you Sandra Hulsey Help me get my oders
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Loss:
$25

Preferred solution: Let the company propose a solution

PETER N Woe

I won a bid for a 5pice drill bit in a case all i receved is 1.

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I FEEL THIS SITE IS A RIP OFF *** YOU DO NOT GET WHAT YOU WIN.
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Preferred solution: To get what i won.

Duane W Kpi

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Verified Reviewer

Used to be good but not now!!!!

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last orders said they went to my po box never found
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Loss:
$50
Pros:
  • Good prices when you can receive the item
Cons:
  • No item delivered and no refund

Preferred solution: Apology

User's recommendation: stay away!!!!!!!!

Vanessa S Dks

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Verified Reviewer

I cancel order and never received my refund and y'all are still not trying I cancel my order and it was in early Nov and just getting back to me in Dec bad customer skill and I still don't have my mon

Still havent got my money and I cancel my order in early Nov and it's now Dec and still no refund I will not be ordering from here again thank for y'all terrible customer skill and quick response
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Loss:
$49
Pros:
  • Thire was completely junk and i was ripped off completely

Preferred solution: Full refund

Rose C Uas

Return issue

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I have purchased a lot from the top hatter. I have some returns. I was informed by my post office that to get a tracking number it would cost me $120.00. That's ridiculous. I am going to have many returns due to receiving defected and the item is not as described. I need help please because I have spent a lot of money on this site for Christmas gifts and I feel like I am getting ripped off here.
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Pros:
  • I have no opinion as of yet
Cons:
  • Products cheap
  • Fake merchandise

Preferred solution: Full refund

User's recommendation: To not purchase from top hatter

Karan S Abh

Refund

I haven't heard anything from them, I want an answer to my question.
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Loss:
$38
Pros:
  • Never received my items
Cons:
  • No support

Preferred solution: Full refund

Anonymous
map-marker London, England

Non arrival

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Seems too good to be true. - because IT IS!! Cheap rubbish stuff. Only received one thing after 2 months. Two more things never arrived. No communication whatsoever. Ive finally been refunded back to Paypal without requesting it so thats something
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Cons:
  • Waiting over a month to get a purchase
  • Did not receive product as ordered

User's recommendation: STEER WELL CLEAR

Carolyn j Vyy

Not receiving package already paid for

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Not receiving orders that says been delivered d it is not coming to a Cincinnati Ohio addressing if I can't get my paired orders
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Loss:
$50
Pros:
  • Low cost

Preferred solution: Deliver product or service ordered

Kay B Iuu

Can’t change credit card

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Have been a very active participant in bidding!! But now cant change my credit card. Had been very happy with this site but beginning to wonder about it. Do you not want faithful customers????
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Preferred solution: Just tell me how to change my credit card

Sarah L Rhx

I’m so disgusted with your unwillingness completely any Oder as Described

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This company is full false advertisement is nothing at all like any of the advertised photos on items being sold instead they replace it with a very cheap version you could buy at the dollar store. Dont be fooled this is a scam. Their customer service is horrible they have no when you can call dont be fooled this is all a scam.
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Loss:
$242
Cons:
  • This whole thing is a scam

Preferred solution: Full refund

User's recommendation: Never

Mia N Nra

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Verified Reviewer

Order#9735****

BullshitMy order never came...took my money...didnt ask for mailing info so i never got my package...its been over a month
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Loss:
$10
Pros:
  • Great prices and deals
Cons:
  • No cash refund offered

Preferred solution: Full refund

Raymond N Kzh

I have 2 orders that I never received

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I purchased a wi-f booster that I never received And a miniature drill set that I have never received These items were both paid WHY???
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Loss:
$14
Pros:
  • Cheap
  • Free bidding aspect and various products
Cons:
  • Waiting for an answer on how to resolve problem
  • Cannot contact them

Preferred solution: Deliver product or service ordered

User's recommendation: None until these items are recived

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