michael n Obo

Annoyed that a good idea turned into a scam.

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seems when you win something at a real cheap price. they will cancel or send you a peace of junk.
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Preferred solution: vet the sellers. better describe product ..some are very confusing.you are not sure what you are going to get .plus when you pay for something is that not a contract?

User's recommendation: don't get your hopes up win. chances are ,you wont get it,you will send it back , i have 34 refunds and 4 cancelations out of 70 orders.

Charmayne Vov

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Verified Reviewer

My orders are going to the wrong address

My phone autocorrect my adress and I didnt notice till I had ordered ALL my items. Most are still in transfer. Trying to see if its away I can get the adress changed and still get the items
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Anonymous
map-marker Calgary, Alberta

Missing invoices and imformation in account their agents1

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Complaint company has not sent my invoices to me and now i am out of money
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User's recommendation: To get agents to LISTEN to actual complaint

Megan J Wxa

Refund issue

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Tophatter - Refund issue
Disclosures literally contain statements letting consumers know that Tophatter legally holds the right to breach contractual agreements at anytime And the phone number i had to agree consent to just to be called hung up me automatically bc is illegitimate Angry
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Loss:
$17
Pros:
  • Prices are good
Cons:
  • Breach of agreement
  • Fact that i did not receive the item i ordered

Preferred solution: Let the company propose a solution

User's recommendation: Loved them , until I read their consent form. Very shady stuff! Cx service number requires a consent form just to call which states a lot more shady business. Tophatter refunded my money and required that I spend it with them, when in fact it’s their fault my product was damaged or something of the nature. The 100% satisfactory feature they promise may be far from their goal , and they state in fine print they reserve the right to change their agreement(s) with you at any time for any reason.

wesley c Tcv

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Verified Reviewer

I've moved address and landlord keeping my parcels

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I've tried on numerous occasions to contact tophatter to tell them I have no access to the address all my parcels and to cancel them and ive had no help or response, help needed im loosing loads.
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Loss:
$300
Pros:
  • Diversity of auctions

Preferred solution: Let the company propose a solution

Anonymous
map-marker Calgary, Alberta

Lost merchandise invoices money

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Yhey lost 10 pieces of merchandise and money!!!!
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User's recommendation: Make sute of ALL SHIPPING INVOICES MONEY is

Russell D Ujg

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Verified Reviewer

Checking and verifying

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I've ordered some sonart speakers with no response I don't know if they took my information gave it to someone else because I've not heard and I've had money taken out of my bank with no one to explain where the money went or if my package is on the way
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Pros:
  • Assortment of items
Cons:
  • Did not receive products ordered

Preferred solution: To find out or have some kind of proof your order went through

User's recommendation: Never order something from a company where they dont want you to call. And if you do call the recording hangs up on you.

Rocksann V

Did not receive item.

I had a order that said it was delivered on a Sunday. That wasn't. Then the order today was supposed to been delivered. That was due in December. It was a Christmas present to my Mother n law. Then wait a month later to say delivered and wasn't. I'm really upset. I really wanted to send that rug to my Mother N Law Sad
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Pros:
  • Basicall i like the merchandise
  • Usually no problems
Cons:
  • Worst customer service

Preferred solution: Deliver product or service ordered

Sidney D Qxb

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Verified Reviewer

Item and refund never received

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You supposed to send me my drone I never received it and you never gave me back the money for it after December the 3rd like you said you would!!
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Loss:
$54
Cons:
  • Not getting something i paid for

Preferred solution: Full refund

User's recommendation: Not to deal with you until I get my money back!

Edward B Cfg

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Verified Reviewer

Why are my orders being delivered to another address?

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I have won several items on your site and I am seeing them delivered all over the country but not to my address. I have checked my delivery address as you have it in your system and that is correct but you are actually sending items to everywhere but my address. And for those items you are issuing refunds, it just happens to be the same amount of time necessary for the banks to issue interest so the additional time delay is actually making you money anyway. Your sight is horrible and the supposed "vendors" are even worse. It is not that hard to have items shipped to the correct, especially when you have the correct address. As far as an order number, this complaint concerns several items with different order numbers. I have filed complaints under the "Where's my Order..." but this has gotten out of hand now and looking into how I can register complaints with attorneys generals on your operation.
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Pros:
  • Affordable
Cons:
  • No customer service to talk to and no delivery of products
  • Numerous
  • Delivery to wrong address

Preferred solution: Deliver product or service ordered

User's recommendation: Don't expect much from this site. Only bid if you don't care!

Lisa S Hyc

Horrible Experience

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I am STILL waiting for 3 presents that I ordered in OCTOBER! They'll NEVER get another dollar from me!
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Preferred solution: Full refund

User's recommendation: AVOID THIS WEBSITE! CHEAP BUT LOUSY QUALITY STUFF!

Chrysta Akw

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Verified Reviewer
| map-marker Houston, Texas

Not receiving my items

My items have been delivered to a Georgia address when I live in Texas... I'm furious
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Crystal B Kco

Fake product

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This is fake and I want my money back and I am very unsatisfied.
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Loss:
$10

Preferred solution: Full refund

Anonymous
map-marker South Carolina, United States

Cancellation.

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I had an account on Tophatter that i cancelled. The reason being, soneone other than myself was making purchases using my debit card. I have since cancelled that account. I would now like 2 reopen my Tophatter account. Thank You Fredda FosterFostermake shre u Youmake shre you log out from your account each timema
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Malvin Awo

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Verified Reviewer
| map-marker Diana, Texas

I didn’t get the product that i ordered

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I ordered a 3 piece light bar kit and it's saying it was delivered but was not delivered they sent a little cheesy little light that's not what I wanted or ordered
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User's recommendation: I would not recommend to order to any friends or family

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