Anonymous
map-marker Gainesville, Georgia

Tophatter Shipping Service Review

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I did not receive my order. I submitted emails for support that supposedly would be answered in 24 hrs. Nothing. This is a scam. I dont think they ever send out products.
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Reason of review:
Order processing issue
Yazmyne Fpf
map-marker Highland Lakes, New Jersey

I love the website

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I ordered three items from Tophatter and got them all within 3 to 4 weeks (India, after all) and they were gorgeous, well packaged, exactly what they looked like on website, really nice quality for the money. Don't understand why Tophatter gets such poor reviews.

I can't believe how nice the stuff is that I got. I bought a ring that was shipped from US, a necklace that was shipped from India, and five pendants that were shipped from India (one purchase of five pendants) All were really well packaged, much nicer quality than I expected after reading the poor reviews.

I don't understand why there are so many negative reviews. After I received first items, I bought again...

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Pros:
  • Entire exprience
Reason of review:
Great overall experience.
2 comments
Guest

Usually items shipped from India are great quality. This would be why you have had a good experience so far.

Guest

I have ordered several things also. I think what it is every seller is different the first thing I received was good but this one I just received today trash even for 14.00 just trash.

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Anonymous
map-marker Chicago, Illinois

Cross Necklace Review

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I was charged for an item that i never received. I have tried numberous of times to get touch with customer services. Now they have an unauthority transaction on my bank acct.
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Reason of review:
Problem with delivery
Anonymous
map-marker Woodhaven, New York

Short Review on August&nbs-04:00;18,&nbs-04:00;2016

I order 3 items, however i received only 2. They refused to refund me for the item not received. Would never buy again from tophatter.
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Reason of review:
Order processing issue
Anonymous
map-marker Bartow, Florida

Tophatter Online Order Review

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Had purchased citrine white topaz. Tennis braclet, when arrive the braclet lock was missing, i had emailef 6/20 but no response, order SM8014 , i really love this braclet please tell me what to do, Barbara Smith Winterviolet79@***.com
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Anonymous
map-marker Eastpointe, Michigan

Tophatter Shipping Service Review

I asked where eas my item and instead you gave mr a refund I don't want a refund I want my item this the 3rd.timr this happens
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Reason of review:
Order processing issue
Anonymous
map-marker Bellevue, Washington

Hewlett Packard Laptop Review

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I won a hp stream. In 3 weeks it crashed wont charge no sign of life what so ever waa very disappointed.
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Reason of review:
Bad quality
Anonymous
map-marker Farmington, Michigan

Review in Auctions and Internet Stores category from Farmington, Michigan

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I put in my credit card for a bit and ive left several messages (there is no contact customer service number) to find how i can delete my card, it's been two weeks now and no response. I left my last message today saying if they didn't contact me in 24 hours i will be contacted the attorney general to complain. Also, many of the items I've bit on have come from China buyer beware, the main reason i wasn't my credit card info deleted.
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Reason of review:
Problems with payment
Anonymous
map-marker Sanford, North Carolina

Sterling Silver Ring With Blue And Green Stones Review

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Order a ring from Lynn wore it once and two stones fell out. Tried contacting them and the site is not working. My order number is 1338****.
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Reason of review:
Bad quality
Anonymous
map-marker Texarkana, Texas

Tophatter Website Review

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All of the sudden, I can't bid or click on anything. I don't have unpaid invoices and can't even click on the customer service button. I'm basically blocked. This sucks bc I actually liked Tophatter.
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Anonymous
map-marker Brooklyn, New York

Tophatter - Account Review

I'm trying to sell on top hatter. But made some mistakes, they won't let

Me sign on again every time I try. They tell to sign in or sign up. I ant get nowhere. Mean while they have my savings accounting number and routing number. What shall I do

My name is Edna

Thanks. My number. 917474 ****

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Reason of review:
Damaged or defective
7 comments
CYNTHIA W Dkn

REOPEN MY ACCOUNT

Guest

The one thing I can say is NOTHING comes in a box with instructions at all - EVERYTHING comes wrapped in bubble wrap - I spent a lot of money on items as gifts and there is no way I can give this stuff as gifts because nothing is in a box - it is cheap stuff that is no worth what I paid for so I stopped paying more than $5 on anything - I wrote to customer service and it seems they never even read my complaint on the sellers and the way they ship items out - All I get is the same reply "Read the description" well the description does not tell you everything about the item - I got a purse and when it arrived I could not even fit my wallet in it - Nothing what it looked like on the bidding site - Nothing is what it say it is, it is all off hand crap - My suggestion is to NOT pay more than $5 for anything, and do not expect any kind of box or instructions with anything you order - if fact I made a copy of everything I bought so that I could at least give the person I bought it for as a gift would know what it was suppose to be and how to use it - This site is a JOKE and so is everything that is sold on it - So do not take anything on there for face value because it is not - Good Luck

Guest

The one thing I can say is NOTHING comes in a box with instructions at all - EVERYTHING

Guest

I need access to my aaccount..

Guest

Best thing i ever did was close out TopHatter because all they sell is junk !! and most of it is 2nd hand Reject Garbage > Best thing i ever did and rediculas order a *** watch and 3 months later its still not here !!!!

Guest

closed Tophatter because i got real tired of not recieving my items i paid for and everything is made in Friggin China

Guest

I'd be closing my checking account if that happened to me. That is way too much of a risk not to close it, if you can't get back into your seller account. No sense in taking serious risk and finding out your bank account has been emptied out by unknown individuals.

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Anonymous
map-marker Mountain View, California

Tophatter - Account Review from Mountain View, California

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I only canceled 2 orders. One by mistake.

Now im blocked from bidding. Im not sure how to get back in good graces w tophatter. Ive only just started using this site. Is there anything i can do ?

I thought this was a ok company till now. Any help would be appreciated. My name is marisa, marisascott97@***.com or 941-840-****.

Thank you in advance. I really did enjoy ur sight.

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1 comment
Guest

Avoid Tophatter! I was a seller there for over 2 years, back when it was all handmade items!

I finally left, because they wanted to start charging $1.00 per item listing fee, even after they took 30% of seller's final price! I sold handmade and sold over $2000 in the 2 auctions I was doing a month, giving them over $600 for just 2 nights of auctions or about 8-10 hours of them doing nothing, but hosting my auction! They didn't even advertise! They are a greedy company with nothing but made in China *** now!

Believe me when I say they treated the sellers that got their company off the ground horribly! I don't think there is a single original seller there that started from almost day 1.

They broke contracts when we signed up for auctions. They would cancel them, kick paying customers off, and more.

Go use another site; one that treats all it's seller with a little respect and dignity.

Anonymous
map-marker La Puente, California

I'm still waiting for my answer.

I'm still waiting for my answer. I returned the item on 5/17 06 and they recieved it on 5/20/06 tracking number (9500 11** **41 6138 **** 98) you have asked for this twice already. They have the item what's the problem. I'm getting very tired of this, l am going to turn it over to someone that can really help me. You have asked for the dates and tracking number two or three times before, l don't know what more I can do. I'm 75 years old and on social security and can't afford to loose that much money. You asked for the information and said when they recieved the item I would have my money refunded. Please respond. I have no product and no money.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Algonquin, Illinois

Terrible Service

I ordered quite a few pieces on Tophatter and although I received most of them I didn't recieve all of them. One seller shorted the order and I only received 2 of the 3 rings. At first the delivery was unusually delayed then it was missing a piece. Tophatter wouldn't do anything and won't respond to my requests for a refund. Another ring from a different seller never arrived and the investigation has been delayed for weeks now. Lastly I was sent the wrong color ring and although the seller said she'd send the correct one I never got it and Tophatter customer service was useless. I'm done with them.
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Reason of review:
Problem with delivery
Anonymous
map-marker Winston Salem, North Carolina

Used to love it...now I don't

before they changed their app you could easily see what was coming up for auction and be online at the right time to bid. Now you have to sit all day watching it to see what is coming up next. I work, I do not have time for that. i went to scroll down on an item to see the description and ended up bidding (and winning) something i didn't even want because the app was so touch sensitive. would rather take my chances with ebay. Will not recommend or waste my money with tophatter again. i liked the convienance of online shopping it offered. would rather store hop at TJ Maxx and Marshall's then deal with tophatter again.
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Reason of review:
Bad quality
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