Teresa R Rma

Where is my money

I ordered a USB power adapter and when I went to check when it was going to be delivered it said that I canceled it and you refunded my money on the 25th, I never got the money I haven’t had a problem with you guys yet until now I would really like my money back if I’m not going to get the USB power adapter.And when I bid on a pair of Earrings it was only going to be two dollars and then when I went to go pay it it said six dollars instead of two and it was supposed to be free shipping. I hope I don’t have anymore problems with you guys and I get my other two products I bought and get my money back from that other product. I just don’t want to get a hold of the Better Business Bureau please let’s just settle this up.

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Reason of review:
Order processing issue
Phuong Ccr

Your problem isn't the Chinese, it's Top Hatter

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Most of the items I bought from tophatter are really good buys, but you need to research these items before you bid. I have over 200 items that I have received and out of the 200 items only 21 items really screwed Me, the rest have been really good buys.

Alot of items can be bought at big lots, game stop, Dollar general, Dollar tree, everything a dollar, walmart, etc. I found Approx 20 items sold are items that were noT Repackaged with the off brand names like I home from big lots. The 3d lights from game stop, some of the bt headsets sold at Walmart that are off brand and usually under 20.00. Now I will tell you the problem with top hatter, most of the sellers are not from China but are resellers that trying to make a quick buck.

When you win the bid the resellers contact in china ships the item directly and the resellers gets a portion of the profit share while tophatter makes sure that they get their fees. Well enough of the gibberish. Basically Tophatter doesn't care what is sold, how it's shipped, or how many complaints you have, there is plenty of fish in the sea who are hooked on fast pace impulse bidding. When an item isn't delivered as promised they quote you a buyers guarantee which depending that the item somehow was shipped to an address in another state it will take you more than 60 days to get your money back because tophatter shows that an item was delivered.

When you write back it doesn't matter who is monitoring the customers support because they all have the same standard form letter that keeps repeating from one customer support person or another, evidently they don't read you complaints but at I point in time I sent a very nasty letter referring to their incompetence to comprehend what I was saying because I received the same standard answer that set me off in the first place.Don't figure. Again let me stress that not all these resellers are bad, but you know what they say it only takes one bad Apple to spoil the bunch. So before you bid research the item, the item will go up for bids again, just cause it is going for a dollar doesn't mean it's a good buy. RESEARCH First.

If you win a bid and for some reason you never receive it keep track of who the seller is. I already refused paying for winning bids due to the fact the seller failed to delivery more than once. They can't restrict you based on their performance. *** Little known fact*** Top hatter does allow sellers to block bidders yet they don't tell you the same.

If they ban a seller, all they have to do is register with a different name and email address. Top Hatter tells you that they can't contact the sellers but they can however, they can't contact the supplier. Two different entities. So if you order just remember it isn't the supplier that post those shimmery jewels on their items it is the resellers who post those pictures and Top Hatter has the cut and paste pictures for the resellers to use for their.

So if you see a picture of Marmaduke type dog lying on dog blanket your not bidding on that size blanket check the size in the description you'll be surprised to learn that 9cm size is for a tea cup dog and not Marmaduke. Hope this helps you. Just Remember one thing, buy what you know about, bid only what you think it would sell for at Walmart,Frye's,Dollar tree, etc. I have seen a drone that sold at Frye's for 59.00 go as high as 174.00 on Tophatter of course the seller showed 1499.00 mfsrp.

remember nothing on Top hatter has a mfsrp greater than 60.00. streaming boxes, Drones, and a few others. Everything else 8s below that. Rember don't relyon the pictures to determine sizes.

I seen some items that looked 3ft tall but I knew that thatsize was less than 3 cm(approx 2-4 inches). Hope this was helpful

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Reason of review:
Poor customer service
Rhonda B Dto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Damaged item in shipping

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Tophatter - Damaged item in shipping
I have spent $329.00 in a months time on your website and some stuff I received was great, but some not so much. The stuff that didn't work was refunded with no problem, but the last few items I got didn't work and one was damaged in shipping, beyond repair. I'm told I've reached my quota of refunds and I will have to pay the price of shipping to return this damaged item. The dog feeder cost $8.00 total and the shipping cost to return it is $22.75. Do the math would you pay it? So I've been told I'm just *** outta luck and I'm stuck with a busted item. This is very bad buisness...So you lose a good customer behind $8.00????
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Reason of review:
Return, Exchange or Cancellation Policy
Marguita Qhd

Trying to place and order

Every time I try to bid a message a error has occoured contact customer service.
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Reason of review:
Damaged or defective
Darold Fjj

Item not delivered tracking not available

Can't track one of my orders
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Reason of review:
Order processing issue
Ronny Wtu

Stop blocking me from bidding for 24 hours .I am pissed off

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I want to find out why when I bid on a larger amount purchase it blocks me from bidding because it says I have cancelled the order .I am not canceling anything .I want this action to stop or I will report this to the BBB
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Anonymous

Worthless garbage

The items that people bid on are very much “dolled up”. The reality is that the items are nothing more than poorly made items from China.

Wish and the other similar sights offer better quality items for much cheaper prices. The big catch with ‘Tophatter’ is that you are bidding for this garbage, and people are foolish enough to keep bidding, jacking the price higher for something worth nothing. Then if you win something for $1.00, the shipping is very high.

The whole thing is a huge scam and sooner or later people are going to catch on and will stop using the app. I wish there was a way to post that before people start using the app.

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Reason of review:
Bad quality
1 comment
Guest

I bought & paid for a 3 socket ratchet set back in april up to date they have kept my money & didn't send my product this company is just a cover up for thieving which they have done on many products that I paid for

Anonymous

Product quality look cheap and Un-authentic!

I've won a few bids and was excited to get it in the mail, but when I got it and opened it. I was very disappointed in the product and how cheaply it was made with. Do Not Waste Your time bidding let alone create an account. Now I can't even cancel my account because the option doesn't even let you cancel it no matter how many times you try to click on the cancel account. The only option that seems to be working is the,"Don't Cancel Account." I'm freaking super *** now. This website service is a total FAKE! DO NOT BID on anything and save yourself the headache.
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Loss:
$180
Reason of review:
Bad quality
1 comment
Ladonte Jlx

Really. I am having trouble changing my address on here. Its weird how they have no number for customer service.

Adonay Mgu

Very poor

I ordered something in June they said it will be here on July 9th I called Partial Post Service and they don't even know where the package is is still in China somewhere they don't know when it will arrive I need answersAngry
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Reason of review:
Order processing issue
Bassam Nuf

Wrong size in underwear I ordered need xxl

Wrong size need 2x in underwear I ordered
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Reason of review:
Order processing issue
Dinelia F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Caution

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There are some items that are solid. However, there's a lot more items that are pure scam.

Tophatter makes no disclosure where there stuff is coming from.

You must be very alert and demand your money back and demand that the thief, who pushed his scamming item to you, pays for return of the item. I'm going to go back to eBay and Amazon.

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Reason of review:
Bad quality
2 comments
Guest

Gotta love their commercial, "Like Ebay". Don't listen to that, as they are NOTHING like ebay.

Be advised that 99.9% of the items you buy are overseas, far east. They can manufacture these items for pennies, or less, then they can sell YOU the item at a ridiculous markup.

Do yourself a favor BEFORE bidding and do a google search on the item itself to see what it is ACTUALLY worth. And yes, I have bought from Tophatter personally, many times.

Guest
reply icon Replying to comment of Guest-1469172

Absolute right! They been responding by email. Still, I hate that I have to go through this.

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Joseph B Iar
map-marker San Francisco, California

Compliant

I returned coins as directed and I have not received a refund yet and it has been awhile. I also am still waiting for the drone that I won on a bid or a refund and it has also been awhile . Please see to this matter or i will contact the FTC. Your records should show the order numbers and the dates.I see that you have lots of complaints so I hope that this is not going to be one of the ripoff schemes. I also see that you have a hundred word minimum on your reviews. I see this as a ploy to deter folks. I have surpassed my 100 words and I still am unable to transmit
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Loss:
$50
Reason of review:
Order processing issue
Mars Sjj

Bad experience with top Hatter

By the *** of stuff I swear Ethan for a few things and got suspended after I ordered the correct thanks
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Sanvi Pad

Tablet no la quiero no la pedi

Yo no irdene ni comfirme compra de tablet por 46 dolares por favor cancelela devuelvame mi dinero a mi tarjeta.ahorita nusmo grasias
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Reason of review:
Order processing issue
Albie Fha

It says my package was delivered but it is not in my mailbox

Tophatter - It says my package was delivered but it is not in my mailbox

Can someone please call me at 813-863 ** * *

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Reason of review:
Problem with delivery
1 comment
Guest

I had the same thing happen to me. I purchased a derma roller about a year ago didn't know it came from China.

Never got the item and when I contacted the seller by email I knew what was coming. The seller wrote back and called me a liar and said that I got it and just wanter another for free. I wrote back and told seller I am home every day, due to a disability and can see when the mail person drops off the mail. Called me a liar again and said there was no way I could see mail drop all the time.

My bed is in area where I can see them since I could't get to far from bed. I gave up and told them to keep the piece of *** Wasn't out much money and would rater buy on Amazon.

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