Shannon N Air

False information

I ordered a pair of earrings they're supposed to be one carrot in the diamond and 18 karat gold and the earrings are not stamped 18K I would like to know if my earrings are actually real or if they're fake because I cannot wear fake jewelry I am allergic
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Loss:
$5
Pros:
  • Low pricing
  • Cheap prices

Preferred solution: A real set as described

greg s Pty
map-marker Shelbyville, Kentucky

China

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I received my item from China today that's the last time I buy off of them I was so let down it was so small my slingshot wasn't as big as my hand I had some items I had a refund it don't Show them on the site the refund you can look at my Account and see what was refund could you tell me why this is so you think you have a refund but yet doesn't appear on the Site kind of makes me upset... Thanks
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Adam S Dow

Never received products

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I ordered a tablet almost 4 months ago and it's saying it was in delivery almost a month and a half ago. I still have not received my item.
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Loss:
$57

Preferred solution: Full refund

User's recommendation: Don't waste your money!!!

Amy S Yic

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Verified Reviewer

Denied refund

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I mistakenly bid on a phone case costing $58. I immediately requested cancellation of the order and they denied it the next day.
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Loss:
$58

Preferred solution: Full refund

User's recommendation: Be careful on this site

Maria A Nti

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Verified Reviewer

I want people to know that Tophatter cannot handle their seller’s scamming their customers.

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I want people to know that Tophatter cannot handle their seller’s scamming their customers.
I want people to know that Tophatter cannot handle their seller’s scamming their... - Image 2
I bought a lot of items from Tophatter, few, I was satisfied, the rest I have to return because they were defective and some refunded, some I cant return because I am the one who will pay for shipping it back to them. But the worst part were that a couple of items I bought I didnt received but it were indicated that it were delivered, when I track it down, it only says delivered but without mentioning where(like in the mailbox or my address). Checking the items, it mostly comes from this named delivery China EMS (e Packet), China Post and SFInternational. More or less the total money I lost was more than a hundred dollars. I dont even know how to get back my money I spent.
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Loss:
$129

Preferred solution: Full refund

User's recommendation: Never go to this site.

1 comment
Bill V Dyz

I lost over 100.00 with the scammers too. The only thing we can do is get the word out not to deal with Tophatter or Paypal anymore.

Anonymous
map-marker Port Saint Lucie, Florida

Purchased items Never received

I have not received merchandise purchased via your site. I am referring to two apple tablets that were ordered more then 8 weeks ago. I either want the items immediately or a full refund.
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Amy S Yic

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Verified Reviewer

Very unsatisfactory customer service.

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I mistakenly bid on a plastic phone cover that ended up costing over $58 dollars and immediately requested to cancel the order and they denied it.
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Loss:
$58

Preferred solution: Full refund

User's recommendation: Be careful with this site.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Houston, Texas

Rip off

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Tophatter - Rip off
I paid for an item I never received it and they were not refund my money they are based out of China and they're ripoff take your money but never give you your items I've been trying to get it more items from since November and never receive *** everybody know do not buy from them they take your money
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User's recommendation: Don't buy from tophatter they're rip off they'll take your money and not send you your items

Anonymous
map-marker Huntsville, Alabama

Damaged purse I brought

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A damage purse I brought from them the zipper is broken &;;;;;;; they haven't tryed to fix the problem yet I'm suck with a purse I can't even use please help me or get my money back
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Mariela R Nui

Credits

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I've been getting credits reimbursement to my account but my credits are expiring. That's not fair I paid for my items and you expired my credits of my wallet that weren't used yet. I want all my credits reimbursed back into my wallet. I bet once you return all my credit you expired from my account I would of been a le to pay for my last bid completely. This is a scam if your expiring my credits due from my purchases.
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Loss:
$20
Pros:
  • Good prices
Cons:
  • Credits expire from reimbursement from previous purchases

Preferred solution: Full refund

User's recommendation: Have TopHatter stop expiring are credits

Resolved
Kimberly D Uhb

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Verified Reviewer

Resolved: Refurbished garbage tablrt

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Updated by user May 18, 2021

Company fixed the issue and I have been provided with partial refund. Only refunded me for one tablet out of 3.

Updated by user May 18, 2021

Finally got a email back and they only reimbursed me for 1 tablet as a courtesy!! So I'm out of money for 2 other tablets that are garbage!! They were suppose to be the 2021 Samsung tablets and they are garbage needless to saydont buy electronics from tophatter.....

Updated by user May 10, 2021

Nothing has happened no email no nothing...I'm not surprised one bit theu still owe me for the other 2 tablets that were not new but in fact used!!! I almost never go on tophatter now as I find better deals for the same things else where ND also I would buy something...

Updated by user Apr 26, 2021

So they refunded me for 1 tablet but not the other 2 they said it was a courtesy like are you serious a courtesy you sold me junk.. they have a buyer protection and in reality they have nothing to protect the buyer.. oh how about you buy something it says shipped then...

Original review Apr 09, 2021
I tried to email 3 times and call ur customer service line and no response here is what the issue is: I bought a new tablet and it said new not refurbished not to mention it will charge then it will come on goes to a blue screen to load then turn off after 15 mins.. im so pissed becareful what you buy because I haven't been able to contact them regarding this.

The other stuff I have gotten was fine except 2 mini sized rugs that were supposed to be bigger..

so I won't buy anymore rugs and apparently tablets either!! We shall see what happens needless to say tophatter needs to screen the people that are selling things because now I have a paperweight and also 2 mini rugs..
Thank you
Kimberly
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Loss:
$77
Pros:
  • Massive things to bid on
  • Look of site
  • Very good prices
Cons:
  • Turning my real money into points
  • No cusomer support
  • Way smaller than shown

Preferred solution: Full refund

User's recommendation: Becareful what you buy

Buddy M

To return an item that was purchased

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Tophatter - To return an item that was purchased
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I hate to even say anything bad about a company. its just that I haven't had the best of luck with contacting top hatter return policy lately.make my last sale that pissed me off was the 17 dollar walkie talkie. It didnt work ..and they would not return my decision about returning it or getting credit ..thanks for reading ..but I have gotten some actually good items through tophatter. LOL
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Loss:
$18

Preferred solution: Full refund

User's recommendation: Just make sure you want it before buying it .its a good site but return policy has been difficult latly.usually they are good .I will miss the top hatter site .but they would not except my return on walkie talkie.

Tyneshia S Oie

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Incorrect tracking info provided by seller

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Tophatter - Incorrect tracking info provided by seller
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Got my phone that wasnt same as advertised they have me a trap phone not same as listed that i cant even use
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Pros:
  • Some good products
Cons:
  • Item i received

Preferred solution: Deliver product or service ordered

User's recommendation: It took so long for them to give me a government phone

Alex H Mie

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Verified Buyer
|

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Verified Reviewer

I was scammed

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Tophatter - I was scammed
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Scam organization product description and outline is not what you receive no customer service no one to talk to
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Loss:
$22
Pros:
  • Bidding
  • Auctions
Cons:
  • Product received does not match description
  • Wrong product received

Preferred solution: Deliver product or service ordered

alecwilliam j

Purchase was grap

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I bought this screen enlarger, just want a refund, what do you want an English lesson shown in as well
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Pros:
  • Some products are a real good deal
Cons:
  • Product not delivered

Preferred solution: Full refund

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