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I decided to buy something cheap to just check them out. Bought a little smart watch and spent $11 total including shipping. It took about a month to get here but I was pleasantly surprised by the looks of it. I plugged it in at work for about 4 hours , could see it...
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#1171957
I HAVE LOST MONEY THEY HAVE SAID REFUND AND NO MONEY IN MY ACCOUNT AFTER 3 WEEKS IN SHIPPING THE PACKAGE SAID DELIVERED AND IT WAS NOT DELIVERED TWICE SO FAR I HAVE LOST 50.00 TOTAL AND I WILL NEVER USE OR RECOMMEND TOPHATTER NO CONTACT PHONE NUMBER ONLY EMAIL AND THEY...
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Anonymous
Anonymous

Tophatter respond to every single comment made on the Better Business Bureau website.I just checked the BBB website. Tophatter responds to every complaint made on the BBB webs...

1.0
I didn't like
  • No contact phone number so you can not complain
  • Lost 2 packages
  • Owe me money that my bank never received
#1171060
I paid top dollar for a piece of plastic that was supposed to a LCD writting tablet. WOW can't believe companies can get away with this! now I'm scared about the other stuff I bought. I spent over 100.00 on garbage! I better get my money back! People do not buy from...
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#1171035

Tophatter - No item delivered

Tophatter
#1171364
1.0
Details
I ordered Kinoki foot detox ,well i never got the product so i email the company any they refused to send product or return my money ,so for 9dollar purchase they lost a customer that would have continued to purchase products but now i dont trust them . Dont buy anything from this company.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Tophatter 100% responsive on Better Business Bureau website

Tophatter
#1171355
Tophatter respond to every single comment made on the Better Business Bureau website. I just checked the BBB website. Tophatter responds to every complaint made on the BBB website. It is also the only place with the authority to shut them down. If they are doing bad business, please file a complain.
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Tophatter - Several items from you have not turned out well .

Tophatter
#1171085
Ordered two,pillows instead got this little 3×3 inch envelope with nothing in it. What a full refund on this item to.
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Tophatter - Pissed off

Tophatter
#1170902
2.2
Details
Tophatter sucks znd ripped me off
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

This website is all messed up i bid on one thing and at the end another appears BEWARE....if you don't accept what you won you can decline item up to a point after so many they will ban you for a week or so there was one item i was bidding on and at the end i won and...
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3.0
#1170886
I have made dozens of purchases from Tophatter some items exceeded my expectations others did not. The issue I am having with them is that on 01/08/2018 I was notified that 6 packages had been delivered by the USPS. I did not receive them, the post office may have...
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1.0
I liked
  • I have had issues with quality and they took care of it
I didn't like
  • Delivery not good
#1170874
As I admit I was spending a lot of money and bidding on lots of items, they are sending me things i never bid on. They also have not posted anything to my credit card. This business is crazy. It is cheap and the items sometimes come with "0" instructions. So how do you...
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1.2
I liked
  • Site
  • I liked it at first till i couldnt get the support i needed
I didn't like
  • Being ripped off
#1170419
I Ordered a watch at $18.00 that I received. Also received a 20 inch 18 carat Gold necklace that is NOT GOLD. I paid $95.00 for that and received it. Finally, I ordered a 2.7 Aqua Marine ring for $69.00 size 6 that I never received. I put these orders on my Master-...
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Anonymous
Anonymous

Tophatter respond to every single comment made on the Better Business Bureau website.I just checked the BBB website. Tophatter responds to every complaint made on the BBB webs...

I didn't like
  • Buyer beware
#1170299
I already cancelled my account due to many, many items arriving damaged. However items take a very long time in arriving and since I cancelled account I was unable to return the second flashlight that has (no surprise) arrived broken. I therefore took a loss for 3...
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#1170234
This company let's sellers sale Pieces of crap for authentic merchandise you get the Merchandise and it's not even real The description will say 18 karat gold When you get it and test it it's not real and they stamp 18K on fake merchandise same as 24K14K and 10K and...
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1.0
#1169897

Contact Tophatter

Mailing Address:
Tophatter Inc.
185 Berry St. Suite 2400
San Francisco, California 94107
United States
Phone:
(650) 251-4424
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Now and then I am able to get into their site but more often than not I am told my password and or username is wrong even though it is saved in Google. So, signing in with Google now I get the same drop down telling me it is wrong. Next. Trying to write to Tophatter is...
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2.5
#1169629